Falkirk Council
Receptionist - FLK14741
Receptionist - FLK14741 at Falkirk Council, based in Larbert, Stirlingshire, paying £27,761 - £29,246 per annum. This is a permanent role.
- Pay
- £27,761 - £29,246 per annum
- Hours and contract
- Permanent · On site
- Location
- Larbert, Stirlingshire
- Closing date
- Sector
- Receptionist
About 7% above the going rate for receptionist
Reference 02951742-1
About the role
Job Advert
This post provides essential front line support to the Scottish Welfare Fund and the Advice & Support Hub. You will be the first point of contact for callers applying for Crisis or Community Care Grants, offering guidance, updates, and reassurance, while also managing enquiries and the service mailbox.
You will welcome customers on arrival, establish the purpose of their visit, and identify who can self serve and who may require face to face assistance. You will promote and demonstrate digital self service options, assign customers to the appropriate queue for a Multi Skilled Adviser or specialist appointment, and signpost to other services or agencies where appropriate.
The role also includes telephone call handling, mailbox support, and general administrative duties.
If you are the successful candidate, you will be required to undertake a Disclosure Scotland check.
For an informal discussion, please contact: Lori Williams - (01324) 503931
Reference: 02951742-1 · Posted 1 day ago · Closes 24 Nov 2026 · Listed via Falkirk Council
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