Front Office Supervisor

Job Description

Our mission at Ibis Edinburgh Royal Mile – Hunter Square is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives

·Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries

• Participate actively initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

As a Front Office Supervisor, you will:

• Lead the front desk team during shifts, ensuring smooth operations and exceptional guest service

• Jump into Food & Beverage service (breakfast, bar, lunch, or dinner) when needed

• Assist with reservations, back-office tasks, and guest inquiries

• Handle guest requests and issues professionally, ensuring satisfaction at every step

• Motivate and support your team, helping new team members settle in and thrive

• Ensure compliance with health, safety, and hygiene standards

Qualifications

• Previous hotel or hospitality experience desired

• A positive, can-do attitude and flexibility to work in a fast-paced environment

• Strong multitasking and communication skills

• A passion for guest service and attention to detail

• Willingness to work flexible hours, including weekends and holidays