Customer Complaints Advisor

Do you want a Career in Property with the UK's Largest Property Services Group?

Do you enjoy helping people, solving problems, and delivering excellent customer service? If you're naturally curious, a strong communicator, and motivated to find the best outcome for customers, we'd love to hear from you.

Location: Annesley, Nottingham
Salary: £25,000 starting salary
Benefits: Birthday Day Off | Career Progression | Industry Qualifications with Salary Increase

Countrywide, part of the Connells Group and the UK's largest Property Services Group, is looking for a Customer Complaints Resolver to join our friendly Complaints Management Team. This is an excellent opportunity to progress a career in property, with full training in residential lettings and property management provided.

The Role

You'll investigate customer complaints and concerns, working with colleagues across the business to deliver fair, professional, and timely resolutions.

Key Responsibilities

• Manage your own caseload of customer complaints
• Communicate with customers by phone and email
• Gather information to fully understand and investigate issues
• Liaise with teams across the lettings business
• Provide clear, professional, and empathetic responses both verbally and written
• Identify appropriate solutions and goodwill gestures where required
• Deliver a positive customer experience, even when issues arise

About You

We're looking for someone with:

• Previous customer service experience
• Confidence handling sensitive conversations professionally
• Excellent written and verbal communication skills
• Strong problem-solving and investigative abilities
• Good organisational, time-management and multi-tasking skills
• A positive attitude and willingness to learn
• The ability to work independently and as part of a team

Previous experience in lettings, property management, or complaint handling is helpful but not essential, as full training will be provided.

What We Offer

• Full training in residential lettings and property management
• Industry-recognised lettings qualifications
• £1,000 salary increase on successful qualification completion
• Clear career progression opportunities
• Birthday Day Off
• Pension scheme
• Cycle to Work scheme
• Perks at Work discounts on shopping, travel, entertainment, and more
• Supportive and inclusive team environment

Diversity & Inclusion

At Connells Group, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. If you're excited about this role but don't meet every requirement, we'd still love to hear from you. You may be exactly who we're looking for.

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