Marc Daniels
Customer Service - Escalations Specialist
Customer Service - Escalations Specialist at Marc Daniels, based in Bracknell, South East England, paying £16.00 - £18.00 per hour. This is a permanent role with hybrid working.
- Pay
- £16.00 - £18.00 per hour
- Hours and contract
- Permanent · Hybrid
- Location
- Bracknell, South East England
- Closing date
- Sector
- Customer Advisor
About 5% above the going rate for customer advisor
Reference 57438437
About the role
The role of Escalations Specialist sits within a dedicated team of 3 and forms part of the wider Customer Service team based in Bracknell. This role is integral in supporting a market leader and household name in maximising customer retention and loyalty.
The Escalations Specialist will be responsible for resolving complex customer escalation cases which could involve the legal department, internal investigations, complex technical diagnosis and occasional visits to local sites.
The role is responsible for managing and resolving difficult customer situations in line with The Financial Conduct Authority and Consumer Duty regulations. Key skills are showing empathy and understanding of the customer situation, identifying solutions that across a variety of product offerings. This is a non-inbound role giving you appropriate time to focus on resolving each case in the best way within agreed SLAs.
Suitable applicants will not only have worked within a customer service department before, but will be able to demonstrate confidence in handling escalations through to completion with a results orientated outcome. This role is offered on a hybrid basis and
Reference: 57438437 · Posted 3 days ago · Closes 5 Nov 2026 · Listed via Marc Daniels
Apply for this job
This role is listed via Marc Daniels. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.