Customer Service Executive

Enjoy helping people? Come and join our team.

Tildenet is a leading supplier of gardenware, horticultural, sport, and industrial textiles. We're looking for a friendly, organised and enthusiastic Customer Service Executive to join our Bristol Consumer team, supporting customers of our well-known gardening brands, including Agriframes and Haxnicks.

You'll be part of a busy, supportive team, helping customers with everything from product enquiries and orders to resolving problems and ensuring a positive shopping experience.We're looking for someone who enjoys working with people, communicates confidently and takes pride in getting things right.

Previous customer service experience is important, but so is a positive attitude, good judgement and a willingness to learn.

Why work for Tildenet?

Tildenet is an established, growing business with an international reach and a diverse portfolio of respected brands across gardening, horticulture, sport and industry.

We offer more than just a job: A welcoming, supportive team - work alongside colleagues who share knowledge and help each other succeed.

Great brands and interesting products - represent established names in gardening and outdoor living.

Variety in your working day – no two days are quite the same, with opportunities to develop your skills and make a genuine difference to our customers.

Room to grow – develop your experience within a business with a wide range of departments and opportunities.

A comfortable working environment – modern Bristol offices with a communal garden area.

Employee benefits – including a healthcare plan, company pension and Cycle to Work scheme.Interested in joining us?

About the Role

You will be responsible for handling enquiries, processing orders, and ensuring a positive customer experience. The role also involves supporting escalations to resolve complaints and process improvement.

Key Responsibilities

• Provide excellent service to consumer customers by handling enquiries via phone, email, and online.
• Process orders accurately and efficiently in the CRM/ERP system.
• Log and track customer interactions, ensuring timely updates.
• Support the resolution of complaints and escalate issues as necessary to upper management and internal departments.
• Maintain accurate credit tracking.
• Work with Sales and Operations to ensure seamless customer experiences.
• Contribute to continuous improvement initiatives in customer service processes.

Person Specification

• Experience in a customer service, retail or contact centre environment speaking direct to consumer.
• Strong communication skills, written and verbal.
• High attention to detail and accuracy
• Good IT skills, including CRM and Microsoft Suite, particularly Outlook and Excel
• Ability to manage workload and meet deadlines under pressure
• Positive and professional attitude with strong problem-solving ability.