IT Helpdesk Apprentice

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities:

• Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues

• Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients

• Install, configure, and maintain operating systems and software applications

• Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships

• Monitor and maintain computer networks

• Analyse system logs and identify potential issues or trends

• Collaborate with other IT teams to resolve complex technical problems

• Assist in the development and implementation of IT policies and procedures

Required skills:

• About to work from the office everyday

• Have a valid full UK driving license

• Live within 45 minutes of RG24 9RA

• Happy to undergo a basic DBS check

• About to join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid

Standard entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break

Benefits:

• Company pension

• Free onsite parking

• Training / certification

• Access to health and wellbeing services

• Tea, coffee, and biscuits

• Regular socials and meals

Future prospects:

You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!