James Frank Associates Careers
1st Line Engineer
1st Line Engineer at James Frank Associates Careers, based in West Malling, South East. This is a permanent role.
- Pay
- Not given by the employer
- Hours and contract
- Permanent · On site
- Location
- West Malling, South East
- Closing date
- Sector
- IT Support
Reference 635290141416755139
About the role
Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis.
Due to exciting growth our client is looking to add a 1st Line Engineer to the team. You will have a minimum of 1 years’ experience in a full-time IT role, and will be confident providing a high-level of support to clients and users in a fast-paced environment.
Due to the location of the office candidates we’ll be required to have access to their own transport.
Key Responsibilities:
- Resolving technical issues for clients
- Act as the first point of contact for users, ensuring a high-level of customer service is maintained at all times
- Work within agreed SLAs and timescales
- Support with technical issues such as password resets, user setups, software installations and VPN connectivity
- Ensure client issues are prioritized at all times
- Be able to explain technical faults to a non-technical audience
Key Experience:
- Minimum of 1 years’ commercial experience in an IT role
- Experienced providing support to a range of users at all levels
- Happy acting as the first point of contact for clients, both over the phone and via email
- Basic networking understanding
- Exposure to Windows Server and Office365
- Active Directory
- Previous experience of wo...
Reference: 635290141416755139 · Posted 1 day ago · Closes 4 Dec 2026 · Listed via James Frank Associates Careers
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