Customer Support Representative

Customer Support Representative

Location: Shipley
Salary: £26,277.50 + bonus
Hours: Full-time, Monday to Friday
Working Arrangement: Office-based

The Opportunity

Are you an organised, customer-focused individual looking for your next opportunity with a great team? MPJ Recruitment are pleased to be working alongside a well-established energy company who are looking for a Customer Support Representative to join their growing team in Shipley.

This is a varied, primarily administration-based role with some telephone customer service, making it ideal for someone who enjoys keeping things organised, resolving queries and ensuring customers receive an excellent level of support.

The Role

Working as part of a busy Customer Operations team, you will provide administrative support, manage customer enquiries and ensure records are accurate and up to date. While the role includes some inbound calls, the main focus is on administration, processing information and helping queries progress smoothly.

Key responsibilities will include:

• Managing customer enquiries via email and other digital communication channels, alongside some telephone calls.
• Updating customer accounts, maintaining accurate records and completing general administrative tasks.
• Assisting with billing and account queries, appointment bookings and general service enquiries.
• Logging customer issues and complaints, ensuring they are passed to the appropriate team when necessary.
• Liaising with internal departments to help resolve queries efficiently.
• Keeping customers informed and ensuring information is recorded accurately on internal systems.
• Supporting the wider team with day-to-day operational and administrative duties.
• Identifying opportunities to improve processes and deliver a positive customer experience.

About You

We're looking for someone who is organised, proactive and confident communicating with customers. You'll enjoy working as part of a team, have good attention to detail and be comfortable managing a varied administrative workload.

Ideally, you will have:

• At least two years' experience in customer service, administration or a similar role.
• Strong written and verbal communication skills.
• Good IT skills, including Microsoft Office, and the ability to learn new systems.
• Excellent organisational skills and the ability to prioritise your workload.
• A professional, friendly and customer-focused approach.
• The ability to solve problems, use your initiative and work effectively within a team.

Experience within the energy or utilities sector would be beneficial but is not essential.

What's on Offer?

• 25 days holiday plus bank holidays
• Full training and ongoing development
• Career progression opportunities
• Supportive team environment

Interested?

If you have previous customer service or administration experience and are looking for your next opportunity in Shipley, we'd love to hear from you. Apply today to find out more!