Customer Service Advisor

Are you an experienced customer service professional who enjoys helping people and making a positive difference every day? Our client is seeking a friendly and resilient Customer Service Advisor to join their growing award-winning team. This is a rewarding opportunity to work in a fast-paced, customer-focused environment where you'll play an important role in supporting customers through a variety of enquiries, claims and administrative processes. This is a fully office-based position, handling approximately 40-50 inbound calls per day. Some conversations may involve discussing sensitive information, making empathy, professionalism and excellent communication skills essential. As a Customer Service Advisor, you'll be the first point of contact for customers, delivering a high standard of service whilst ensuring every interaction is handled with care, accuracy and understanding. Key responsibilities include: Processing customer calls and administration requests efficiently and accurately Providing support and guidance across various communication channels including online chat and email Maintaining accurate, confidential and secure customer records and using in-house systems to deliver an outstanding customer experience Assisting customers with website and app functionality, promoting digital self-service where appropriate Working towards team KPIs, quality standards and business objectives Escalating service-impacting issues when required Contributing positively to team meetings and a collaborative working culture Delivering exceptional customer service at every stage of the customer journey Customer Service Advisor About You: We're interested in speaking with candidates who genuinely enjoy helping others and take pride in providing outstanding customer service. Previous experience in a telephone-based customer service role is essential Excellent communication and active listening skills The confidence to manage a high volume of customer calls Strong attention to detail and accuracy A calm and resilient approach when handling challenging or sensitive conversations The ability to show empathy and professionalism at all times Good IT skills and confidence learning new systems A positive attitude and the ability to work both independently and as part of a team Working Hours: This role operates on a rotating shift pattern Mon Fri: 3 days of 9:00am - 5:30pm, 1 day of 8:00am - 4:30pm, 1 day of 10:30am - 7:00pm, 1 in 6 Saturday mornings, with time off in lieu Salary: starting at GBP27,800pa increasing to GBP28,800pa after successful probation period Benefits: Performance-related bonus, Private health insurance, Company pension scheme, EAP, On-site parking, Ongoing training and professional development, Structured career progression opportunities, Supportive and collaborative team environment, Time off in lieu for Saturday working and much more! Why Apply? This is an excellent opportunity to join a business that genuinely values its employees and invests in their development. Whether you're looking to build on your existing customer service experience or take the next step in your career, you'll receive the training, support and opportunities needed to succeed. If you're passionate about delivering exceptional customer service and would like to work for an organisation that puts both its customers and employees first, we'd love to hear from you. _ We reserve the right to close this role early, so please don t delay in submitting your CV, we will be in touch promptly to discuss the role and employer. For an informal discussion or further information please contact Jo at Isca Recruitment. Please note Isca Recruitment does not hold a license to sponsor visas. We cannot process applications from individuals requiring sponsorship now or in the future. Isca Recruitment is an Exeter based boutique recruitment consultancy making the match between client and candidate. Specialists in office support, accountancy and finance across the South West. Isca Recruitment Ltd provides services as an agency and an employment business.