Booking Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Fixed Term until 30/06/2027

Booking Officer – NHS Highland Radiology Booking Service

Join our Radiology Booking Service team

NHS Highland Radiology Booking Service is looking for an enthusiastic, organised and patient-focused Booking Officer to join our busy team.

The post holder will provide a high-quality, efficient and responsive booking service to patients across a wide range of Radiology specialities and modalities. The role involves managing referrals, arranging and re-arranging appointments, maintaining accurate patient information and providing clear and appropriate appointment and examination instructions.

The role will also include Radiology reception duties, providing a welcoming and professional first point of contact for patients attending the service. This will include face-to-face and telephone enquiries, assisting patients with their appointments and supporting the smooth running of the Radiology reception area.

You will work closely with clinical and administrative colleagues to maximise available clinical capacity and ensure patients receive an efficient, safe and positive experience.

We are looking for someone with excellent communication, organisational and IT skills who can work calmly under pressure and demonstrate empathy and understanding when supporting patients who may be anxious or distressed. Previous administrative or healthcare experience, together with knowledge of medical terminology, would be advantageous.

If you are committed to providing excellent patient-centred service and would like to be part of a busy and supportive team, we would welcome your application.

Informal Enquiries To: Jillian Gall

[phone removed]

Additional information for candidates

Flexible Working

• Flexible working options may be available, depending on the role and service needs. If this is important to you, please discuss it at interview.

How to apply

• Apply online through Jobtrain

• Please note that this vacancy may close before the advertised closing date if a high number of applications are received. Early application is therefore advised.
• Please ensure the address on your application form reflects your current place of residence for your present workplace and can be verified through your identification documents.
• Do not upload a CV – CVs are not used for shortlisting
• Applications close at midnight on the stated closing date

• Once submitted, applications cannot be changed

Keeping in Touch

• We will contact you by email
• Please check your email (including junk folders) and your Jobtrain account regularly

Support and Accessibility

• Help with applying: https://www.careers.nhs.scot/how-to-apply/application-process/
• Jobtrain technical support: https://knowledge.jobtrain.co.uk/jobseeker
• Jobtrain accessibility statement:
  https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• If you need adjustments to support you through the recruitment process, please tell us

Internal candidates

• Some posts are internal only
• If you work for NHS Highland, make sure your Jobtrain profile shows this

What is it like to work for NHS Highland?

• Visit https://www.nhshighland.scot.nhs.uk/careers/ to find out more about living and working in our area
• Applications are welcome from Gaelic speakers

Tha fàilte air tagraidhean bho luchd‑labhairt na Gàidhlig