Analyst, Front Office

Requisition ID	37162
Office Country	United Kingdom
Office City	London
Division	Policy and Partnerships
Contract Type	Regular
Contract Length
Posting End Date	09/11/2026

 

 

 

 

Purpose of Job

 

The Analyst, Front Office plays a key role in supporting the effective management of the Policy, Strategy and Delivery (PSD) Business Group. Acting as a trusted partner to the Managing Director (MD), the postholder provides strategic, operational and business management support, helping to ensure the effective delivery of PSD's priorities and objectives.

 

 

The Analyst is also responsible for providing executive administrative support to the MD.  This includes, but is not limited to, extensive travel planning, diary management with the support of a Business Support Coordinator.

 

 

Working closely with the Managing Director as well as with the Associate Director (AD) of the Strategic Coordination and Delivery pillar and PSD leadership team, the Analyst is responsible for arranging PSD-wide events, coordinating critical business functions across the Group, including MD’s communications, engagement, PSD budget management, business planning, and organisational coordination.

 

 

The Analyst serves as the focal point for the Managing Director's departmental communications and engagement activities, including the preparation of leadership briefings, presentations, internal communications and the production and dissemination of the internal PSD Group Newsletter.

 

 

The Analyst coordinates the PSD Business Support Professional (BSP) community, promoting consistent standards, knowledge sharing and professional development. The postholder may exercise matrix management responsibilities for Business Support Professionals across the Group where appropriate.

 

 

Operating with a high degree of autonomy, judgement and discretion, the Analyst works across all levels of the Bank and represents the PSD Front Office in dealings with senior internal and external stakeholders. The role has oversight and reporting responsibilities for PSD budgets, staffing information and business management activities.

 

 

 

Background

 

The Policy, Strategy and Delivery (PSD) Group comprises five pillar teams:

 

 

• Regional Policy and Strategy (RPS)
• Gender and Economic Inclusion (G&EI)
• Capital and Financial Markets Development (CFMD)
• Competitiveness and Economic Governance (CEG)
• Digital Hub (DH)

 

 

Each pillar is led by a Director reporting to the Managing Director, PSD. Staff are based in Headquarters and across the Bank's Countries of Operation.

 

 

PSD enhances the quality, delivery and impact of the Bank's interventions through policy engagement, reform advocacy, policy advice, capacity building and strategic initiatives.

 

 

The Analyst supports the Managing Director in carrying out management responsibilities through close collaboration with PSD Directors, senior stakeholders and relevant corporate functions across the Bank.

 

 

 

Facts / Scale

 

• Supports the Managing Director.
• Acts as a principal liaison point between the Managing Director and PSD Directors. in the management and coordination of the PSD Group.
• Coordinates Group-wide communications and engagement activities.
• Leads the production and dissemination of the PSD Group Newsletter.
• Maintains oversight of PSD budget monitoring and reporting activities.
• Coordinates and supports the PSD Business Support Professional community, including potential matrix management responsibilities.
• Organises PSD-wide events, retreats, leadership meetings and engagement activities.

 

 

 

Accountabilities & Responsibilities

 

These are to be tailored to each individual situation but will include some or all of the following:

 

 

Management Advisory & Planning

 

 

• Work closely with the Managing Director and the AD in the Strategic Coordination & Delivery pillar, to anticipate requirements and coordinate the preparation of briefing materials, presentations and reports for meetings with the President, Board members, Senior Management, PSD Directors and external stakeholders.
• Support the Managing Director in the effective management of Group priorities and strategic initiatives.
• Collaborate in determining priorities for the Managing Director's engagements, meetings and commitments.
• Participate in PSD senior leadership meetings and maintain oversight of agreed actions and follow-up activities.
• Support business planning, organisational initiatives and change programmes affecting PSD.
• Act as PSD focal point for organisational changes, including restructuring, office moves and operational initiatives.
• Organise PSD-wide events including retreats, off-sites, leadership meetings, conferences and engagement activities.

 

 

Communications & Engagement

 

 

• Act as the focal point for the Managing Director's communications activities.
• Draft, coordinate and quality assure communications, presentations, speeches, briefing materials and correspondence on behalf of the Managing Director.
• Lead the development, production and dissemination of the PSD Group Newsletter.
• Coordinate contributions from PSD pillar teams and Directors to communications products and engagement activities.
• Support staff engagement initiatives, town halls, leadership events and internal communications campaigns.
• Ensure consistency of messaging and alignment with Bank priorities and objectives.
• Identify opportunities to enhance PSD visibility and communication across the Bank.

 

 

Front Office Management & Administrative Leadership

 

 

• Support the smooth and efficient operation of the PSD Front Office.
• Manage the Managing Director's complex diary, ensuring effective prioritisation of time and commitments and supporting strategic objectives.
• Coordinate meetings, agendas, briefing packs and action tracking.
• Act as a key liaison point between the Managing Director, PSD Directors and senior stakeholders.
• Manage travel arrangements, hospitality requirements and associated approvals in accordance with Bank policies and procedures.
• Coordinate interactions with Board Secretariat, President's Office and other corporate functions.
• Maintain departmental records, filing systems and archiving in accordance with Records Management requirements.
• Alternate travel approval for PSD Directors’ travel, on behalf of the MD. 

 

 

Budget & Business Management

 

 

• Act as Front Office lead for PSD budget coordination, monitoring and reporting.
• Monitor departmental expenditure against approved budgets and forecasts.
• Produce management information, reports and financial analysis to support decision-making by the Managing Director and leadership team.
• Coordinat