Customer Service Agent

Customer Service Agent

We are looking for a Customer Service Agent to join Business Choice Direct in our Eastleigh office. Competitive salary, excellent benefits and hybrid working.

Salary: Starting from £24,000.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Eastleigh

About the role

Business Choice Direct, who are proudly part of Benefact Group, are looking for a Customer Service Agent to join our Eastleigh office.

As a Customer Service Agent, you will deliver exceptional service and expert advice to clients, building strong relationships, maximising customer satisfaction and retention, and contributing to business growth through the achievement of income and performance targets.

Why join us?

What you'll be doing

• Deliver exceptional customer service and expert policy support across phone, live chat, and policy lifecycle queries.

• Build strong client relationships by providing timely advice, policy updates, and tailored insurance solutions.

• Identify and maximise sales opportunities through lead generation, insurance reviews, and cross-selling relevant products.

• Ensure full compliance with company policies, regulatory requirements, and industry standards.

• Maintain technical knowledge and collaborate effectively with colleagues to support business objectives and customer outcomes.

What you'll need to have

• Strong customer service and communication skills, with the confidence to build rapport and deliver an excellent client experience across telephone and written channels.

• Organised, proactive, and detail-oriented, with the ability to manage workloads effectively and meet deadlines.

• Ability to work successfully within a regulated, compliant, and customer-focused environment.

• IT literate with strong administrative and problem-solving skills, demonstrating a resourceful approach to work.

• A team player who embodies our values of being Fun, Supportive, Professional, Ambitious, and committed to working in Partnership.

What makes you stand out

• Chartered Insurance Institute Certificate in Insurance (hold/willing to work towards)

What we offer

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

Hear from the hiring manager

"At Business Choice Direct we support clients through the life cycle of their policy by building strong relationships, resolving queries, and working with colleagues to deliver excellent service."

About us

Business Choice Direct is an insurance broker specialising in commercial motor insurance, including courier, van, minibus and fleet insurance, as well as insurance solutions for tradespeople, SMEs and high-risk consumer motor customers. Part of our Lloyd & Whyte Specialist Broking division, we combine specialist expertise with a customer-first approach, helping businesses and individuals find the right cover for their needs.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

If you need any additional support during the recruitment process, then please let us know.

*Directory of Social Change’s UK Guides to Company Giving 2017-26

Company Business Choice Direct Location Eastleigh Remote status Hybrid Employment type Permanent - Full Time