Client Partner

FX Digital is a specialist Connected TV agency providing a wide range of services spanning Product Strategy, UX/UI Design, Engineering, Quality Assurance, and OTT platform delivery. Over the past decade, we have become a trusted technology partner for some of the world’s leading streaming brands including Discovery+, BritBox, ATP Media, Dyn, Eurosport, and The Premier League.

As a Client Partner, you will play a critical role in driving FX Digital’s continued growth by identifying, qualifying, and converting new business opportunities while also nurturing and expanding existing client relationships. You will own the commercial relationship from prospecting through to successful sale and continue to act as a strategic partner after project delivery begins.

This role combines consultative selling, strategic account management, and commercial leadership. You will work closely with delivery teams, technical specialists, design leads, and operations to shape solutions that help our clients succeed in an increasingly competitive Connected TV landscape.

You will be responsible for building trusted client relationships, identifying new commercial opportunities, leading proposal and procurement processes, and delivering exceptional client experiences that reinforce FX Digital’s reputation as a leading Connected TV specialist partner.

This role requires a proactive, autonomous, and hospitality-driven mindset. We are looking for someone who is commercially driven but equally focused on long-term relationship building and delivering value for clients beyond the contract signature.

You will report directly to the Commercial Director and work closely with:

• Sales Operations Manager
• Delivery and Project teams
• Engineering and Product leadership
• Marketing and Events team

Business Development & Opportunity Generation

• Proactively identify, qualify, and nurture new business opportunities across broadcasters, sports rights holders, streaming platforms, telcos, and OTT ecosystem partners.
• Build and maintain a healthy sales pipeline aligned to quarterly and annual revenue targets.
• Conduct outreach, discovery sessions, and consultative conversations with prospective clients.
• Attend industry conferences, networking events, and client meetings to represent FX Digital and generate opportunities.
• Develop strategic account plans for key prospects and target clients.
• Stay informed on industry trends across Connected TV, streaming, sports OTT, and platform ecosystems.

Sales Ownership & Commercial Leadership

• Own opportunities from initial qualification through to signed agreement.
• Support discovery workshops and leading commercial conversations with clients.
• Work collaboratively with our Sales Operations Manager to create proposals, presentations, SOWs, and commercial documentation.
• Coordinate internal stakeholders to shape compelling client solutions.
• Lead procurement, commercial negotiations, and contract discussions.
• Maintain accurate forecasting, pipeline reporting, and CRM (Hubspot) hygiene.

Client Relationship Management

• Act as the primary commercial relationship owner for assigned client accounts.
• Build trusted long-term relationships with stakeholders across client organisations.
• Identify opportunities for account growth, renewals, and expanded engagements.
• Ensure clients feel supported, valued, and strategically guided throughout engagements.
• Conduct regular account reviews and client check-ins.
• Work closely with project teams to ensure smooth onboarding and successful delivery of projects.

Strategic Account Growth

• Develop account growth strategies aligned with client objectives and FX Digital capabilities.
• Identify upsell and cross-sell opportunities across Product, Design, Engineering, QA, and Support services.
• Collaborate with delivery teams to proactively identify future opportunities.
• Support strategic partnerships and ecosystem relationships within the OTT and CTV space.

Internal Collaboration

• Partner closely with Engineering, Design, QA, Product, and Project Management teams during pre-sales and delivery phases.
• Ensure alignment between commercial commitments and delivery capabilities.
• Work collaboratively with marketing on thought leadership, events, and campaign initiatives.
• Share client and market insights internally to improve positioning and service offerings.

Commercial Acumen

Consultative Selling

Demonstrated ability to understand client challenges, uncover business needs, and position strategic Connected TV solutions that deliver measurable value.

Commercial Negotiation

Experience leading procurement discussions, pricing conversations, and contract negotiations with confidence and professionalism.

Strategic Thinking

Ability to identify long-term opportunities within accounts and align commercial activities with wider business objectives.

Relationship Management

Proactive Relationship Building

Strong interpersonal skills with the ability to build trust quickly and nurture senior stakeholder relationships over time.

Hospitality Mindset

Consistently seeks opportunities to create exceptional client experiences and memorable “wow moments.”

Client Partnership

Acts as a trusted advisor rather than a transactional salesperson, prioritising long-term client success.

Communication

Presentation & Proposal Development

Ability to create and deliver compelling commercial proposals and presentations tailored to client objectives.

Cross-Functional Collaboration

Comfortable working with technical, product, QA, and project teams to shape solutions and ensure alignment.

Stakeholder Management

Confident communicating with senior decision-makers, procurement teams, and internal leadership.

Organisation & Autonomy

Pipeline Management

Ability to independently manage a complex sales pipeline while maintaining accurate forecasting and follow-ups.

Self-Management

Highly motivated and capable of operating autonomously in a fast-moving environment.

Attention to Detail

Produces accurate proposals, commercial documentation, and client communications with high standards of quality.

• Proven experience in business development, account management, or client partnership roles (7+ years preferred).
• Experience owning and closing commercial opportunities.
• Strong understanding of digital products, streaming, OTT, or Connected TV ecosystems preferred.
• Excellent communication, negotiation, and presentation skills.
• Experience managing senior stakeholder relationships.
• Self-motivated with strong commercial awareness and strategic thinking capabilities.

• Annual profit share distributed equally across all roles and departments.
• Pension contributions with Scottish Widows.
• Generous 35 days of annual leave, including bank holidays and C