Business Admin Apprentice

To provide a point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. To ensure the doctors are able to provide an efficient, helpful and caring service to the practice population.

What you’ll do at work:

Ensure efficient operation of the appointment system, and monitor the flow of patients into consulting and treatment rooms
Advise patients of relevant charges for private services, accept payment, and issue receipts
Respond to all queries and requests for assistance from patients and other visitors
Ensure reception and waiting areas are kept neat and tidy
Book appointments and recalls, ensuring full name and DOB are entered, to ensure that the correct record is retrieved
Receive and make calls as required.
Divert calls and take messages as appropriate
Ensure that the system is operational at the beginning of each day
Open and stamp incoming mail
Scan hospital letters and other correspondence
Dealing with changes of patient information and receive all evidence as appropriate
Clear rooms after surgeries and replenish any necessary stock
Assist with daily Pathology lab results: administration of GP tasks
Any other duties the management feel are appropriate to the role

The candidate:

Essential qualifications
GCSE English (Grade 4) essential
GCSE Maths (Grade 4) essential

Let the company know about other relevant
qualifications and industry experience you have.
They can adjust the apprenticeship to reflect what
you already know.

Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Non judgemental
Patience