eFinancialCareers
Lead Service Designer
Lead Service Designer at eFinancialCareers, based in London, South East England, paying £575 per day. This is a contract role with hybrid working.
- Pay
- £575 per day
- Hours and contract
- Contract · Hybrid
- Location
- London, South East England
- Closing date
- Sector
- Graphic Designer
- Immediate start
About 17% above the going rate for graphic designer
Reference 57476458
About the role
Hybrid WORKING
Location: Central London, Greater London - United Kingdom Type: Contract
Lead Service Designer
Location: London / Hybrid Working
Rate: Up to £575 per day (Inside IR35)
Contract: 6 Months (Strong Extension Potential)
Clearance: Active SC Clearance Required
Start Date: ASAP
About the Role
We're supporting a major government transformation programme and are looking for an experienced Lead Service Designer to shape and improve complex public-facing services.
Working within multidisciplinary teams, you'll lead end-to-end service design activities, helping organisations better understand user needs, identify pain points and design services that deliver meaningful outcomes for both users and stakeholders.
What You'll Be Doing
- Leading service design activities across Discovery, Alpha, Beta and Live phases.
- Creating service blueprints, service maps, ecosystem maps and future-state service visions.
- Identifying opportunities to improve complex services across people, process and technology.
- Facilitating stakeholder workshops, design sessions and service mapping exercises.
- Working closely with User Researchers, Product Managers, Business Analysts and Delivery teams.
- Translating research and insights into actionable service improvements.
- Building consensus among senior stakeholders and helping shape future service direction.
- Strong Service Design experience within UK Public Sector environments.
- Experience leading end-to-end service design across complex programmes.
- Expertise in service blueprints, user journeys, service mapping and design thinking methodologies.
- Strong stakeholder management and workshop facilitation skills.
- Experience working within multidisciplinary Agile teams.
- Understanding of GDS standards and user-centred design approaches.
- Active SC Clearance and a valid UK passport.
- Portfolio or examples of previous Service Design work.
- High-profile government transformation programme
- Opportunity to shape services used at national scale
- Long-term engagement with strong extension potential
- Collaborative multidisciplinary design environment
- Fast interview and onboarding process
Reference: 57476458 · Posted 3 hours ago · Closes 1 Dec 2026 · Listed via eFinancialCareers
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