Arc IT Recruitment
Support Engineer
Support Engineer at Arc IT Recruitment, based in Brighton, South East England, paying £28,000 - £32,000 per annum. This is a permanent role with hybrid working.
- Pay
- £28,000 - £32,000 per annum
- Hours and contract
- Permanent · Hybrid
- Location
- Brighton, South East England
- Closing date
- Sector
- IT Support
22% below the typical rate for it support
Reference 57475523
About the role
Second Line Support Engineer
Brighton (hybrid) | £28,000–£32,000 + benefits | Permanent, full-time
Are you an experienced first line support engineer looking for your next step? Our client is an established technology services provider in Brighton, and they’re looking for a customer-focused engineer to join their support team. You’ll resolve issues yourself rather than just logging them.
The role
- Handling customer calls and support tickets, and troubleshooting issues through to resolution
- Supporting customers across telephony, network and connectivity services
- Working to agreed service levels for responses and resolution
- Visiting customer sites from time to time
You’ll be well supported, with structured onboarding and mentoring from an experienced team.
What we’re looking for
- Service desk experience, ideally a couple of years in first line support
- A good grasp of ticketing systems, triage and service desk processes
- Strong customer service skills and a calm, reassuring manner
- Keenness to learn, take ownership and be part of a team
Experience in telecoms, a managed service provider or a similar environment would be a plus. So would networking knowledge or on-site/installation experience.
What’s on offer
- £28,000–£32,000, depending on experience
- Hybrid working after an initial office-based onboarding period
- Flexible shift patterns within standard business hours
- Private healthcare, a holiday allowance that grows with service, a pension and other benefits
Reference: 57475523 · Posted 7 hours ago · Closes 29 Dec 2026 · Listed via Arc IT Recruitment
Apply for this job
This role is listed via Arc IT Recruitment. Applications are handled on the employer's site.
Apply on employer siteOpens the employer's website in a new tab.
Signed in? Every job you apply for counts toward your weekly goal and badges. How it works
Safe applying: a genuine employer will never ask you to pay for a DBS check, training or equipment, or move you onto WhatsApp before you are hired. If this listing does, report it and do not pay anything.