Customer Care Coordinator

As a Customer Care Coordinator in Warrington, you will handle customer enquiries and help keep day-to-day customer service running smoothly. You will provide clear updates, resolve issues where possible and make sure customers receive a helpful and consistent service.

Client Details

The organisation is a leader in their sector and this role will be based in their Warrington head office.

Description

• Act as the first point of contact for customers, responding to defect enquiries and resolving issues in a professional and customer-focused manner.
• Coordinate appointments between residents, contractors and relevant stakeholders to ensure defects are addressed in a timely manner.
• Monitor and track reported defects, maintaining accurate records and providing regular updates on progress.
• Build and maintain positive working relationships with contractors, customers and colleagues to support a seamless aftercare service.
• Provide administrative and diagnostic support to ensure defects are resolved accurately and within agreed timescales.
• Identify recurring defects and service trends to support continuous improvement and inform future development reviews.
• Support the implementation and ongoing management of defects monitoring systems and processes.
• Monitor performance against agreed targets and contribute to value for money and service improvement initiatives.
• Work collaboratively across teams to support the successful delivery of the wider development programme.

Profile

A successful 'Customer Care Coordinator' should have:

• Experience of handling customer enquiries and resolving issues in a customer service setting.
• Ability to communicate clearly with customers in writing and over the phone.
• Confidence using systems to record customer contacts and update information accurately.
• Ability to organise tasks, manage competing enquiries and follow work through to completion.
• Experience of working with colleagues to coordinate responses to customer queries.
• A careful approach to handling customer information and maintaining accurate records.
• Can commit to a 12 month fixed-term contract.

Job Offer

• Fixed-term contract.
• Central Warrington office.
• A chance for extension or to go perm.
• Competitive salary on offer.