Customer Service Executive

Customer Service Executive

Location: South Cambridge (5 days in the office)

Salary: £25,000-£26,000

Description: We are working on behalf of a highly respected and well-established organisation in South Cambridge who are looking to recruit a Customer Service Executive to join their friendly and professional team.

This is a fantastic opportunity for someone who enjoys delivering outstanding customer service and thrives in a fast-paced, office-based environment.

Key responsibilities will include:

• Answering incoming telephone calls and responding to email enquiries
• Managing queries via an internal ticketing system
• Accurately recording client data on internal systems
• Supporting clients with service bookings and appointments
• Proactively assisting clients with purchasing decisions
• Supporting the wider team with administrative duties

To be successful in this role, you will ideally have:

• The want to work within an office-based role
• A confident and professional telephone manner
• Good written and verbal communication skills
• Attention to detail
• IT skills
• A positive, proactive and team-focused approach

If this role looks of interest, please contact Megan. We endeavour to reply to every candidate, but if you haven’t heard from us within 10 days, please assume your application has been unsuccessful on this occasion.