Assistant Manager

Assistant
Manager | Blackbird Bakery

Are you a hands-on leader ready
to take the next step? At Blackbird, our Assistant Managers are the Shop
Manager’s right hand—leading from the floor one minute and driving the business
the next. We’re looking for someone who combines brilliant people skills with
real commercial awareness and a “Service First” mindset.

If you love developing a team,
thrive on responsibility, and are ready to run the show when the manager steps
away, we want to hear from you!

The Blackbird Way:
Driving the Standard

As Assistant Manager, you
champion our four core pillars every single day:

•
?️ Plain Talking: You keep communication
flowing in every direction—briefing the team clearly, cascading updates from
the manager, and giving honest, respectful feedback that helps people grow.

•
? Real Me: You lead with ownership and
pride. You treat the shop like your own, hold yourself to the highest
standards, and aren’t afraid to suggest better ways of doing things.

•
? Working Together: You’re the bridge
between the team and the manager. You plan, organise, and support so everyone
knows their role, feels valued, and pulls in the same direction—even in the
busiest rush.

•
☕ Service First: You set the pace on customer
experience. You coach the team to exceed expectations, act on feedback, and
make every visit memorable for our local community.

The Mission &
Purpose

To support the Shop Manager in
the efficient day-to-day running of the shop—and to run it confidently in their
absence. You will deliver the highest standards of service and product quality
through a well-trained, motivated team, while playing an active part in
maintaining and improving turnover and profitability.

Key Objectives

•
Deputy Leadership: Take full ownership of the
shop in the manager’s absence, keeping operations, standards, and the team on
track.

•
Team Development: Coach, support, and develop
Supervisors and Team Members to build a high-performing team.

•
Commercial Support: Assist the manager in
maximising revenue and controlling costs through daily KPIs and smart
decision-making.

•
Brand Excellence: Ensure product quality,
presentation, and service consistently follow the “Blackbird Bible.”

Your Responsibilities:
Running the Shop

? Operations & Commercial Support

•
KPI Support: Assist with rotas, forecasting, and
daily KPIs; take remedial action alongside the manager when needed.

•
Sales & Initiatives: Help deliver local
marketing plans, promotional activity, sampling, and new product launches.

•
Stock Control: Order and control stock according
to procedure; record and report wastage; process supplier invoices.

•
&
Security: Oversee digital payment processing, banking reconciliation, store
security, and key-holder responsibilities.

? Team Leadership & Development

•
Shift Leadership: Lead team briefings and manage
opening and closing procedures to the highest standard.

•
Training & Induction: Manage the induction
of new starters, keep training records up to date, and ensure the team attends
relevant training.

•
Performance Coaching: Support the manager with
job chats, performance conversations, and addressing issues such as lateness or
incidents.

•
Recruitment: Participate in the recruitment
process and assessment days alongside the manager.

? Stock, Safety & Controls

•
Quality Control: Ensure deliveries are checked
for quality and quantity and stored to food safety standards—never allowing
sub-standard products to reach customers.

•
Audits & Hygiene: Maintain high hygiene
standards, participate in audits, and lead daily stock checks and rotations.

•
Health & Safety: Identify hazards, take
corrective action, and respond to any food hygiene issues to protect the team,
our customers, and the brand.

? Retail Excellence

•
Service Speed: Monitor service so customers are
never kept waiting, especially during peak trade.

•
Displays & Standards: Lead the team to
maintain full, perfect, and correctly labelled product displays.

•
Customer Care: Resolve complaints effectively,
investigate their causes, and use feedback and loyalty data to help the shop
grow.

The Attributes We
Value

•
Passion for leading food & drink quality and
an excellent customer experience.

•
Excellent Communication skills and a
professional approach.

•
Fantastic Standards and a “can-do” attitude.

•
Outgoing & Lively personality.

•
Flexible, Committed, and Highly Motivated.

Please note: These are the key tasks for the role,
but the list may change in line with business needs.