Customer Digital Service Advisor

In this hybrid working role will be accountable for answering inbound digital correspondence (Live Chat, email, efax, Salesforce Case) responding effectively and aligned to required key performance indicators (KPI’s) providing a great customer experience. There may be a proactive outbound call requirement to solve problems or escalate queries. You will offer Live Chat remote support for customers and resolve problems as effectively as you can or triage to the appropriate department or local AAH branch for them to resolve. There will also responsibility for the AAH Social Media channels via Orlo to log complaints and manage any queries that come through Twitter and Linkedin.

Accountabilities

• Managing customer contact via Live Chat or email / efax and sales force to set objectives including order taking, problem solving,
• Logging queries, E-returns and complaints on the database to ensure we achieve our target of 95%+
• Monitoring you own work list of open queries, ensuring that serious complaints are investigated and closed effectively within specific timescales to avoid call breach.
• Understand the role KPIs and delivering to these objectives.
• Ensure that you remain up to date with all key company messages and e-learning where required.

  Why AAH?
AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. Our ability to shape the future of healthcare depends on the passion and hard work of our people.  

• 25 days Plus Bank Holidays 
• Company Sick Pay
• Pension Scheme
• Long Service Awards
• Death in Service
• Discounted Shopping Platform
• Employee Assistance Programme
• Excellent Career progression with full ongoing Support 
• Onsite parking with excellent working conditions and transport links. (Check out the map to find our exact location).