Head of customer services

An exciting opportunity for an experienced Head of Customer Services to lead customer operations, drive service excellence, improve processes and deliver an outstanding customer experience.

Client Details

A growing consumer-focused business based in Harlow with a strong market presence, committed to delivering exceptional customer experiences through innovation, service quality and continuous improvement.

Description

• Lead and develop a high-performing customer service function.
• Own customer experience strategy across multiple channels.
• Drive service excellence through KPI and SLA management.
• Analyse customer feedback and implement improvements.
• Lead change initiatives and continuous improvement projects.
• Manage, coach and develop team leaders and managers.
• Build strong relationships with key internal stakeholders.
• Ensure compliance with company policies and data protection standards.

Profile

A successful Head Of Customer Services should have:

• Proven experience as a Head of Customer Services, Customer Service Director or similar senior leadership role.
• Strong track record of improving customer experience, service delivery and operational performance.
• Experienced in leading large teams within a fast-paced environment.
• Commercially aware with excellent stakeholder management and communication skills.

Job Offer

• Competitive salary and bonus opportunity.
• Hybrid working and flexible benefits package.
• Career progression within a successful and growing organisation.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.