Status Review Unit Caseworker

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

The Immigration and Citizenship Service (ICS) manages the UK’s immigration and identity systems, overseeing visas, citizenship, resettlement, and British passports. We maintain civil records, including births, marriages and deaths, and we offer secure, efficient services that protect borders, support lawful migration, and provide trusted identity documents.

The Status Review Unit consider allegations of status or leave gained by deception and where appropriate take steps to investigate with a view to removing status.

Roles advertised are based on teams who consider Revocation of Refuge status & Indefinite Leave to Remain, Revocation or Curtailment of EUSS Pre-Settled or Settled Status and Deprivation of British Citizenship.

This is a high profile, interesting and diverse area of work, encompassing both investigative and casework actions and bringing these together in order to articulate strong and reasonable revocation decisions to contribute to achieving the Home Office’s priorities of securing UK borders and reducing illegal immigration, cutting crime and protecting UK citizens.

The role will be challenging, rewarding and at times fast paced, you will therefore need to be adaptable to change and a champion of continuous improvement, working with the management team to review processes and find best ways of working. You will receive full training and support, working collaboratively with your peers to embed the workstream within the unit.

Please note: We are looking to establish a reserve list for future immediate opportunities. If you're interested in joining our team but the timing isn’t quite right, we still encourage you to apply. Candidates who meet the required criteria will be placed on a reserve list for up to 12 months.

We’re committed to attracting a broad and diverse pool of candidates and want to ensure everyone feels welcome to express interest.

Job description

Key Responsibilities (but not limited to):

• Independently manage and progress a caseload of complex cases, ensuring all appropriate investigative actions are undertaken to reach robust, evidence-based decisions while meeting individual productivity and quality targets.
• Develop and maintain a comprehensive understanding of the legislation, policy, and guidance relating to deprivation, revocation, cancellation, and curtailment. Remain up to date with policy, process, and legislative changes and apply these effectively to casework.
• Conduct thorough, intelligence-led investigations, including carrying out investigative interviews where appropriate. Ensure all investigative activity, rationale, and outcomes are accurately recorded to provide assurance and demonstrate transparent, defensible decision-making.
• Participate actively in regular case reviews, assurance activities, and team forums, contributing to continuous improvement by sharing knowledge, identifying best practice, and making suggestions to enhance operational performance.
• Demonstrate flexibility by supporting work across all functions within the Status Review Unit (SRU), contributing to the achievement of team and departmental objectives.
• Conduct face-to-face interviews via Microsoft Teams as required. This role includes direct engagement with customers and can therefore be considered a public-facing position.

Undertake mandatory enrolment in the Government Counter Fraud Profession (GCFP) and engage with professional development opportunities, including the Counter Fraud Investigator (CFI) Apprenticeship, to enhance investigative capability and expertise.

Working Pattern:

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.

This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work [4 days / 30 hours] per week due to business requirements.

The current building location for this role is Liverpool (The Capital) only and office attendance is mandatory.

Training:

Regular training will be provided for all roles throughout the year and in advance of each deployment commencing. This training may need to be undertaken within the workplace and as a result, candidates would be required to work full time and be 100% office based for the duration of the training and mentoring periods.

Person specification

Essential criteria:

• Ability to manage own work effectively to meet productivity targets whilst ensuring high-quality decision making is maintained.
• Strong written and verbal communication skills with the ability to draft complex decision letters.
• A keen eye for detail, with the ability to draw conclusions from a variety of sources and produce legally sound decisions.
• Experience of liaising directly with applicants and stakeholders, with the ability to create professional working relationships.
• Excellent organisational skills, with the ability to balance conflicting priorities to ensure all targets are met.
• Ability to work flexibly to ensure positive team outcomes.

Desirable criteria:

• Immigration casework experience.
• Experience of completing investigative interviews or other investigative work.
• Hold, or be willing to work towards, an accredited Fraud Investigator qualification.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing

Benefits

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.