Customer Service

Customer Service
Central Leeds
24,785 per annum
Monday - Friday 9:00am - 5:30pm
Hybrid working available after probation

We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties.

This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued.

The Role
You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication.

Key responsibilities include:
Supporting Case Handlers with customer service tasks
Liaising with customers, third parties, and internal teams via phone and email
Making welcome calls to new customers
Chasing outstanding documents and information
Updating case management systems accurately and in a timely manner
Handling inbound queries and following up where required to resolution
Helping to manage workloads and keep cases moving efficiently

What We're Looking For
Experience in customer facing roles such as retail, hospitality, call centre, or office based environments
Confident communicator with a professional and friendly telephone manner
Highly organised with strong attention to detail
Comfortable managing multiple tasks and priorities
Confident using IT systems and Microsoft Office
A team player with a proactive, can do attitude

What We Offer
Salary of 24,785 per annum
Monday to Friday working - no weekends
Hybrid working after probation
Fantastic working facilities and benefits package
Lots of social events!
Clear progression and development routes
Supportive team environment with full training provided

If you're customer focused, organised, and looking to take your first step into an office based role, we'd love to hear from you.

Apply now to start your next role in a supportive and rewarding environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.