Administration Assistant

The Opportunity

Looking to start or grow your career with a global organisation that values development, progression and purpose? Join Crawford as an Administration Assistant and gain hands‑on experience in a supportive, high‑performing team while helping people and businesses recover from life's unexpected events.

Based in Newcastle, this role offers structured training, exposure to a variety of business functions, and genuine opportunities to build a long-term career within the insurance and claims industry.

What's In It For You?

• Join a global organisation known for developing and investing in its people
• Hybrid working arrangements (3 days in the office, 2 days from home) for greater flexibility
• Comprehensive training and ongoing support, with no insurance experience required
• Be part of a friendly, supportive team that celebrates success and helps each other grow
• Explore long-term career opportunities across Crawford's national and global network

Why Crawford?

For more than 80 years, Crawford has been helping people, businesses and communities recover from loss. As a global leader in claims management and outsourcing solutions, we offer more than just a job. We provide meaningful work, ongoing development and opportunities to build a rewarding long‑term career. Our people benefit from the scale and stability of a global organisation while enjoying the support, collaboration and close‑knit culture of a local team.

What You Will Be Doing

• Answering calls and responding to email enquiries
• Supporting clients and stakeholders throughout the claims process
• Assisting with reports, documentation and general administrative tasks
• Managing shared inboxes and calendarsCoordinating information and supporting day‑to‑day team operations
• Providing exceptional customer service to internal and external stakeholders

What We Are Looking For

• Previous administration and/or customer service experience
• Strong communication skills, both written and verbal
• Excellent organisational skills and attention to detail
• A proactive attitude with a willingness to learn

Desirable

• Experience using Microsoft Office, particularly Excel
• Exposure to insurance, claims or professional services environments

Career Growth at Crawford

We Are Committed To Helping Our People Grow And Build Rewarding Careers. Depending On Your Interests And Career Goals, Opportunities May Include:

• Internal and External Claims Adjuster positions
• Leadership and specialist career pathways
• Cross‑functional opportunities across departments including TPA, HR, Technology and Operations
• National and international career opportunities within the wider Crawford network

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