Customer Service Apprentice x4-Access Islington

Access Islington – the customer facing teams of Islington Council are hiring apprentices to work in our hubs and call centre whilst studying for Level 2 Qualification in Customer Service. The role encompasses front facing customer service, speaking to Islington residents on a daily basis from our hubs and over the ‘phone. 

Do you enjoy working with people and the public?

Do you have a keen eye for detail and interested in problem solving?

Are you kind, resilient and non-judgemental?

Do you want to work in a busy environment and put our residents at the heart of everything you do?

If so then read on…

Islington Council offers a wide range of high-quality apprenticeships. Or apprenticeships combine working in a great job, with training, development, and a competitive salary. You will be given dedicated time in your working week to focus on your studies. You will also have access to a network of colleagues from within the organisation and tutors to support your learning.

The Customer Service apprenticeship consists of an 18-month opportunity to learn and to provide support to the Access Islington team. We are responsible Islington Council’s front door, call and service centre and the central point of contact for the Council’s residents.

You will gain an understanding of the work of the team and will work in a supported learning environment whilst working towards a nationally recognised Level 2 Customer Service apprenticeship.

To apply for this apprenticeship, you must:

• Be aged 16 or above and
• Be an Islington resident or
• Islington care leaver or
• Islington school leaver in the last 12 months

You will also need to satisfy the following course entry requirements:

• Not already have a qualification at the similar level or above in this apprenticeship subject
• Not have extensive skills or experience in this apprenticeship subject.
• Pass the course entry tests for example in Maths and English

Closing Date: Sunday 15th November 2026 at 23:59

Interview date: December 2026

Apprenticeship Start Date: From January 2027

The Job - Working as a Customer Service Apprentice for the Council you will:

• Respond to customer enquiries via phone and in person
• Assist with data collection
• Record resident applications, actions and decisions on our IT systems. Training will provided
• Use various software to carry duties including Word, Excel and our internal systems as necessary. Training will be provided.

Training and Development – As part of your role you will:

• Complete a Level 2  Customer Service Practitioner apprenticeship qualification.
• Study Maths and English if you have not already achieved a GCSE or Level 2 equivalent.
• Participate in the Councils apprenticeship network and various development activities.
• Have access to a buddy/mentor.

Application guidance, hints and tips will be provided, including the opportunity to hear from our ex-apprentices. Please register your details on by clicking this link.

After you have successfully completed your apprenticeship, you will have gained valuable workplace experience and attained your level 2 qualification. This will improve your chances of finding work within the Council, with other employers or help you move on to a higher-level apprenticeship.

For an informal discussion about apprenticeships at Islington council please email [email removed]

If you are an Islington resident who would like support with your application, please contact the iWork Team on [phone removed] or email [email removed]