Senior Delivery Manager

As a Senior Delivery Manager, you will oversee the successful delivery of a portfolio of complex digital, data and technology initiatives that support NICE’s strategic priorities. Working collaboratively with multidisciplinary teams, senior stakeholders and external partners, you will shape, plan and deliver change using the most appropriate delivery approaches, ensuring work is well governed, focused on value and centred on user and organisational outcomes.

You will play a key leadership role across delivery planning, portfolio oversight, stakeholder engagement and continuous improvement, while supporting and line-managing Agile Delivery Managers.

Interviews will be held face to face in our Manchester office.

What you’ll be expected to do / bring to the role:

• Oversee the end‑to‑end delivery of large or complex digital and technology initiatives, from business case through to live operation, using agile and/or waterfall approaches as appropriate.


• Manage delivery risk, dependencies, resourcing and capacity across multiple workstreams, using data‑driven insights to inform planning and decision‑making.


• Develop collaborative and productive relationships with senior stakeholders, delivery teams and third‑party suppliers, influencing without direct authority.


• Provide clear, accurate and transparent reporting on delivery performance, risks, progress and benefits, using tools such as JIRA and other delivery systems.


• Support effective portfolio and governance practices, ensuring work aligns to NICE strategy, corporate standards and public‑sector best practice.


• Line manage and support Agile Delivery Manager(s), providing leadership, coaching and performance management.


• Support continuous improvement, embedding effective delivery practices, service management principles and lessons learned across the organisation.


• Bring effective communication, facilitation and workshop-design skills, with the ability to work effectively with senior stakeholders and help resolve complex delivery issues.

We are passionate and proud of the work we do and the impact we make.

NICE Offer

• Generous NHS Pension Secure your future with one of the most rewarding pension schemes in the UK.


• Flexible working Enjoy a healthy work-life balance with options like remote working, compressed hours and flexible start/finish times.


• Exclusive discounts Save on shopping, dining and more with a Blue Light Card.


• Time to recharge Start with 27 days’ annual leave plus bank holidays.


• Inclusive staff networks Join supportive communities like Women in NICE, Race Equality Network, Disability Advocacy and NICE and Proud – we celebrate diversity.


• Tailored development Grow your career with personalised learning and development opportunities.

For further details / informal visits contact: Name: Edward James Murgatroyd Job title: Head of DDAT Delivery Email address:

Contact Alison Liddell, , if you have any queries regarding the vacancy.

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