Senior M365 Technician

Robert Half are happy to present a Senior M365 Lead opportunity. The Senior M365 Lead will be responsible for the hands-on administration, support and continuous improvement of the organisation's M365 environment within the engineering industry.

The role will act as a senior technical escalation point, managing Microsoft 365 services, endpoint devices, security and end-user technology. The successful candidate will be technically hands-on, proactive and focused on resolving issues and improving systems.

Key responsibilities:

• Hands-on experience administering Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint and OneDrive.

• Strong knowledge of Microsoft Intune, Windows 11, endpoint deployment, Autopilot and device management.

• Experience managing users, licences, permissions, MFA and identity access controls.

• Knowledge of endpoint security, patching, vulnerability remediation

• Strong troubleshooting skills across desktop, application, authentication and Microsoft 365 issues.

• Understanding of Active Directory, networking fundamentals, LAN, Wi-Fi, DNS and DHCP.

• Experience providing technical support and resolving complex issues within an IT service desk environment.

• Experience supporting migrations, system upgrades, automation and continuous improvement.

• Strong problem-solving, communication and technical documentation skills.

The role requires someone who has the confidence and gravitas to take ownership of the M365 Ecosystem. Someone who is happy to challenge convention and comfortably implement change, and push forward with M&A activity and integration would thrive here

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