ServiceNow Architect

Job Description

Job Description ServiceNow Architect
The candidate will be responsible as a Solution Architect for designing, deploying, and managing ServiceNow applications development and solution Responsibilities:
◦ Design end-to-end solutions on the ServiceNow platform, maximizing out-of-the-box features
◦ Provide technical guidance and mentorship to development teams, ensuring industry best practices
◦ Provides guidance to ensure that all updates, enhancements, changes, and projects are completed with minimal bugs and defects
◦ Participate in and/or lead design workshops, development, testing, and deployment activities
◦ Engage as a primary technical point of contact with executive-level clients, supporting engagement and program managers
◦ Provide expert-level support and technical mentoring to the implementation team
◦ Collaborate with Product Management and the rest of the Service Now leadership team to drive implementation and enhancements
◦ Develop and manage integrations with external systems via APIs, REST, SOAP, and other methods
◦ Create/update detailed documentation of all products including but not limited to design documentation, technical operations, support doc
◦ Ensure all work adheres to standard work, policies, and best practices for development and platform maintenance
◦ Proficiency in configuring and designing Virtual agent conversations using Service Now using ServiceNow’s Virtual agent designer, incorpor
◦ Solid understanding of natural language processing (NLP) principles and practical experience in creating conversational flows that deliver ac
◦ Integrate virtual agents with various ServiceNow modules and external systems ensuring seamless dataflow and process automations.
◦ Experience in migration of Connect Chat to AWA
◦ Experience with ServiceNow platform development including scripting, integrations and APlis
◦ Experience in implementing ServiceNow NLU and Microsoft LUIS based dynamic language translation.
◦ Expertise in ServiceNow development and antesticle madane. treatment.