Bus Stop and Shelter Infrastructure Manager

We are looking for an experienced and commercially minded Bus Shelter and On-Street Infrastructure Contracts Manager to lead the management and performance of key infrastructure contracts that support the Bee Network across Greater Manchester.

In this role, you will be responsible for ensuring the effective delivery of contracts relating to bus shelters, bus stop infrastructure and associated on-street assets. You will oversee contractor performance, manage contractual obligations, monitor budgets and ensure that infrastructure remains safe, compliant, operational and delivers an excellent customer experience.

Working with a range of internal and external stakeholders, you will manage contract governance, performance reporting and continuous improvement initiatives, ensuring suppliers meet agreed service levels and deliver value for money. You will also support future investment planning, infrastructure improvement programmes and procurement activities to help shape the transport network of the future.

Key responsibilities include:

• Managing the performance of bus shelter and on-street infrastructure contracts.
• Monitoring service delivery against agreed KPIs, SLAs and contractual obligations.
• Building strong relationships with contractors and acting as the primary contract management lead.
• Managing contract governance, risk, compliance and performance reporting.
• Overseeing maintenance, refurbishment and replacement programmes for infrastructure assets.
• Managing budgets, forecasts and financial performance associated with contracts.
• Supporting procurement, tender evaluation and contract mobilisation activities.
• Ensuring compliance with relevant health, safety and statutory requirements.
• Identifying and implementing opportunities for service improvement and efficiency.
• Producing reports and recommendations to support operational and strategic decision-making.

Who are we?

At TfGM, we oversee and deliver one of the UK's largest transport programmes and are leading the delivery of the Bee Network, creating an integrated, sustainable and accessible transport system for Greater Manchester.

Our vision is to make travelling across Greater Manchester easier, greener and more reliable, helping connect people to the places that matter most. By joining TfGM, you'll play a key role in shaping the future of transport while contributing to projects that make a real difference to millions of people every day.

What you'll bring

What you do and how you do it is important – whatever type of role you work in at TfGM – and even small behaviours and actions can have a really big impact. At TfGM, our behaviours bring to life our values of Deliver, Care and Adapt.

You will have:

• Significant experience in contract management, commercial management, procurement or supplier management within an infrastructure, engineering, property, transport, highways or facilities management environment.
• Experience managing complex contracts and holding suppliers accountable for service delivery and performance outcomes.
• Strong commercial awareness with the ability to drive value for money and effective contract performance.
• Proven experience monitoring budgets, expenditure and financial forecasts.
• Experience analysing performance data and producing meaningful reports and recommendations.
• Excellent stakeholder management and relationship-building skills.
• Strong negotiation, influencing and communication skills.
• The ability to manage multiple priorities and deliver results in a fast-paced environment.
• Experience managing contract risks, governance requirements and compliance obligations.
• Strong problem-solving skills with a focus on continuous improvement and customer service.

Essential Qualifications

• Degree-level qualification or equivalent professional experience in a relevant discipline such as Asset Management, Property, Facilities Management, Construction Management, Engineering or a related field.

Desirable

• Membership of a relevant professional body.
• Experience of working within the public sector or transport industry.
• Knowledge of public sector procurement and governance requirements.
• Experience using SAP or similar enterprise management systems.

What we can offer you

This is a permanent position at TfGM where you'll have the opportunity to make a significant impact on the future of transport infrastructure across Greater Manchester.

Salary: £61,586 - £69,319

The role sits within a banded salary range. The successful candidate will typically be appointed on the starting salary of £61,586, with the opportunity to progress through the band based on performance and development. Progression through the band is not automatic and is subject to meeting the required standards and expectations of the role.

Our benefits include:

• Generous annual leave starting at 28 days (plus bank holidays), increasing with service, with options to buy more.
• Free travel on buses across Greater Manchester, plus rail or Metrolink travel for your commute, and access to our Electric Vehicle salary sacrifice scheme.
• Local Government defined pension scheme with life cover of 3x salary and options to boost your contributions.
• Enhanced family-friendly leave policies, including those supporting fertility treatment, alongside flexible and hybrid working and a special leave policy to support a range of unexpected events. Please note that qualification criteria may apply, including a requirement to have been employed with the organisation for a minimum specified period of time.
• Discover more benefits including wellbeing support, Personal and Career Development, Flexible working, financial support and more on our website

What's next?

If you believe you have the skills and experience required, we’d really like to hear from you. To apply please submit your CV and complete your application ensuring that you provide clear examples against the criteria questions, all appointments will be based on merit. Our short-listing process is anonymised, so please do not include your name or contact details on your CV. If any personal details are included these will be visible to the hiring manager.   

Please note we may close the advert early if we receive a high volume of applications.

NOTE TO AGENCIES – we will be accepting direct applications only for this role. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral CV.