Customer Service Advisor

LEAD INFORMATION
    
Job Title: Customer Service Advisor
Site location: Wrexham Industrial Estate
Responsible to: Office Manager
Responsible for: Responsible for major customer accounts, collaborating with the Customer on all aspects of the Business in a Professional Manner
Client brief: Our client is a world leading manufacturer of high-level engineered products with sites all over the globe
 
KEY INFORMATION
    
Reason for vacancy: Maternity leave cover
Contract: 8-month contract with possibility for extension should all parties wish to do so on completion
Basic Salary: £26,000 per annum (pro rata DOE)
Hours: 37.5 hours per week
Shift: Monday to Thursday 8am-4.30pm, Fridays 8am-1.30pm
Overtime: Not required
Holidays: 25 days + 8 Bank Holidays Pro rata
Facilities: Staff parking, canteen and very clean and professional environment
    
RESPONSIBILITIES
The role 
 
Our client is looking for a contract Customer Service Advisor to join their existing team in Wrexham Industrial Estate for Mat leave cover for a fixed period of 8 months. The day-to-day responsibilities of the Customer Service Advisor are as follows –

·       Maintain customer schedules and business forecast
·       Communicate customer schedules and forecast to internal department across 4 sites
·       Inputting of Orders on to Internal MRP system
·       Confirmation of customer delivery dates on external scheduling system
·       Negotiating pricing on stock and existing non-stock parts
·       Assist production and planning departments with any delivery issues
·       Assist accounts department with any account queries
·       Co-ordinate Sales of additional parts from Stock
·       Orderbook reviews and supporting calls with the Customer on a daily or weekly basis
·       Report Customer Delivery performance as part of the monthly review
    
Key skills required

·       Account handling and Customer Service experience
·       Experience working within a manufacturing environment.
·       High level of initiative to deal with account queries and customer issues
·       MRP or similar manufacturing computer system Experience of working with Microsoft Office tools
·       Experience working with SAP & ERP/MRP (desirable but not essential)
·       Self-motivated
·       Reliable
·       Enthusiastic
·       Organised
·       Flexible