Service Desk Analyst

This is a Service Desk Analyst role with an established business supporting users across multiple UK sites as part of a small, close-knit IT team.

It’s a hands-on role where you’ll be the go to person for IT support across the business, not just logging tickets, but taking ownership of issues from start to finish and actually fixing things. You’ll be supporting a range of users day to day, while also getting involved in wider improvements across systems, security and infrastructure.

Alongside the day-to-day support, you’ll have the chance to get involved in project work and things like system upgrades, device rollouts and improving how IT services are delivered across the business. You’ll be working closely with the wider IT team, so there’s good exposure beyond just support if you’re looking to build on that.

The environment is very Microsoft focused, so you’ll be working across Microsoft 365, Azure AD, Active Directory and Intune, supporting users with everything from access and email issues through to device setup and security.

We’re looking for someone who’s got a few years’ experience in IT support, comfortable in a Microsoft environment and happy dealing with people across the business. More than anything, it’s about someone who takes ownership, can troubleshoot properly and wants to be a bit more hands-on than a standard helpdesk role.