Operations/Support Worker

Job/COPE Ltd IntroducƟon

Looking for a pracƟcal, acƟve role where your work makes a difference?

COPE Ltd is a well-established naƟonally recognised social enterprise. We operate three businesses – Shetland Garden Co, Shetland Home Co and Shetland Soap Company all of which are based in Lerwick.

At COPE Ltd we are commiƩed to giving people with learning disabiliƟes and auƟsm the opportunity to parƟcipate in a supporƟve and inclusive work environment, free from sƟgma and discriminaƟon.

Everyone is valued for their abiliƟes and are appropriately supported and encouraged to fully parƟcipate in all aspects of running our busy enterprises. Each enterprise supports a range of volunteer skill development placements and supported employee posiƟons.

We are looking for moƟvated, reliable, and physically acƟve individuals to join our Team as OperaƟons/Support Workers.

Job Title – OperaƟons/Support Worker

Job DescripƟon

This is a hands-on role focused on delivering the day-to-day acƟviƟes that keep our social enterprise running successfully. Whether it be making products, handling stock, preparing products, or selling them you'll play a key role in maintaining high standards across our services.

A key part of this role is working alongside adults with learning disabiliƟes and auƟsm who parƟcipate fully in our enterprises. You'll help create a posiƟve, inclusive workplace where people can develop skills, build confidence, and contribute meaningfully through work.

Applicants should enjoy working with people and be commiƩed to encouraging parƟcipaƟon and achievement in a workplace seƫng.

What You'll Be Doing

Working alongside adults with learning disabiliƟes and auƟsm to complete a variety of pracƟcal and operaƟonal tasks across our social enterprises.

Handling stock, materials, small tools, and equipment safely.

Loading, unloading, liŌing, carrying, and moving items as part of daily operaƟons.

SupporƟng retail, producƟon, and associated enterprise acƟviƟes.

Maintaining clean, organised, and safe working environments.

Delivering excellent customer service.

Encouraging acƟve parƟcipaƟon in workplace tasks.

Providing guidance, encouragement, and pracƟcal assistance to help individuals succeed in their work acƟviƟes.

AcƟng as a posiƟve role model and promoƟng an inclusive and respecƞul workplace culture.

ContribuƟng to the achievement of daily operaƟonal and business objecƟves.

Physical Requirements

This is an acƟve role, and applicants should be capable of:

LiŌing and moving stock, materials, and equipment.

Carrying out regular manual handling acƟviƟes.

Working in busy operaƟonal environments.

Who is your Line Manager

You will be directly line managed by Team Leader

Person SpecificaƟon

What We're Looking For

We are parƟcularly interested in people who:

Are commiƩed to inclusion, respect, and equality.

Enjoy working with and encouraging others.

Enjoy pracƟcal, hands-on work.

Are physically fit and comfortable working in acƟve environments.

Have a posiƟve aƫtude and strong work ethic.

Can build posiƟve working relaƟonships with a wide range of people.

Are reliable, adaptable, and willing to take on different tasks.

Comfortable with informaƟon technology, i.e. use of digital tablets.

Work well as part of a team.

Experience That Would Be Useful

Experience in any of the following would be advantageous, but not essenƟal as full training will be provided:

Retail

Process OperaƟves

Cleaning and OperaƟons

Manufacturing/CraŌ Making

LogisƟcs and deliveries

Maintenance

Customer service

Working with people with learning disabiliƟes or addiƟonal support needs

Other Requirements

A PVG is required for this role.

For Shetland Home Co role, a standard UK driving license is required and willingness to drive Transit sized van.

Place of Work:

Lerwick

Hours of Work:

Shetland Home Co working Hours are Monday to Saturday 9am to 4pm,

We are a flexible employer and ask applicants to outline availability on our job applicaƟon form

Why Join COPE?

At COPE, we believe everyone should have the opportunity to contribute through meaningful work. Our social enterprises provide opportuniƟes for adults with learning disabiliƟes and auƟsm to develop skills, gain experience, and parƟcipate fully in their communiƟes.

By joining our team, you'll help deliver successful business acƟviƟes while supporƟng people to reach their potenƟal through real work and meaningful parƟcipaƟon.

If you're pracƟcal, dependable, enjoy working with people, and want a role where you can make a real difference every day, we'd love to receive your completed ApplicaƟon Form.

For any quesƟons please contact:

Email [email removed] or phone [phone removed]