Customer Services Adviser

Are you a natural people person, with a passion for making a difference? Why not join LiveWest as a Customer Service Adviser?

Do you have a natural ability to deliver exceptional customer service? Do you have the drive and passion to positively impact our customers' lives, with the personal resilience to work in a high-pressured environment? Whether you are looking to start a career in Housing, or seeking a new challenge, this could be the role for you!

At LiveWest, our Customer Service team are at the heart of the business. As that first point of contact for all our customers queries, we pride ourselves on providing an exceptional service for all our customers.

This role can be demanding, challenging and ultimately very rewarding. No two days will be the same. This role is suited to people who remain calm under pressure, good at problem-solving and have excellent interpersonal skills, with an empathetic nature.

In this dynamic role, you will manage customer interactions across multiple channels, including phone, email, social media, live chat, and web forms. You’ll need to remain calm in stressful situations, demonstrating both compassion and empathy while effectively resolving customer concerns. You will also collaborate with colleagues across the business to deliver high-quality homes and services to our customers.

Key Responsibilities:

Serve as the first point of contact for customers, offering support and guidance via multiple communication channels.
Collaborate with other teams to ensure the timely and effective resolution of customer issues.
Maintain accurate records, and efficiently manage multiple tasks using various IT systems including databases and Microsoft 365.
  Why Join LiveWest:

This is a rewarding opportunity to be the first point of contact for customers, ensuring their needs are met with high standards of accuracy and efficiency. You will be part of a supportive team, working proactively to resolve queries and improve customer satisfaction. The role emphasises personal growth through continuous training and development, while fostering a collaborative environment. LiveWest values customer focus, innovation, and safety, making it an ideal workplace for those who are empathetic, adaptable, and committed to delivering exceptional service.

We have 1 position available, being offered on a part time, permanent basis, and will be fully office based in our Tolvaddon office. This role requires Monday, Tuesday and Wednesday working days, 7.4 hour days with hours ranging from 07.51 – 17.15.