Operations Manager

Job Category: Operations

Job Type: Full Time

Job Location: Ossett

Salary: Competitive plus benefits

Quest Waste Management is a leading provider of specialist environmental services, delivering drainage, liquid waste management and bulk tankering solutions across the UK. With a strong focus on safety, efficiency and customer service, we combine an experienced workforce with modern equipment and innovative technology to deliver reliable, high-quality solutions across a wide range of industries.

We are looking for an experienced and proactive Operations Manager to join our team at our Ossett office. This is primarily an office-based position, with occasional travel to operational sites to support service delivery, audits and business requirements.

The successful candidate will play a key role in overseeing day‑to‑day operations, driving operational performance and identifying opportunities for continuous improvement. You will ensure services are delivered safely, efficiently and to consistently high standards, using effective planning, clear accountability and KPI reporting to support informed business decisions.

Key Responsibilities

Operational Leadership & Service Delivery

• Coordinate day-to-day operational delivery to ensure works are completed safely and within timescales.
• Ensure teams have the correct information, equipment, and resources to complete tasks to standard.
• Identify issues early and implement effective solutions to protect service levels.

Scheduling, Resource & Capacity Management

• Plan and schedule workloads to maximise productivity and effective resource usage.
• Maintain oversight of operational capacity and staff utilisation.
• Support cross-site coordination and consistent ways of working where required.

Health, Safety, Environment & Compliance

• Lead a strong safety culture and ensure operations comply with Health & Safety and environmental requirements.
• Track audit findings (internal/external) and ensure corrective actions are completed.

KPI Ownership, Reporting & Continuous Improvement

• Own production of monthly operational KPI reporting and provide meaningful management information.
• Track actions arising from leadership meetings and ensure completion.
• Drive continuous improvement initiatives that improve efficiency, reduce duplication, and strengthen consistency.

Systems & Process Standardisation

• Standardise operational processes and record keeping across relevant areas.
• Improve data quality and reporting capability by supporting better system use and adherence to process.
• Support digitalisation/optimisation of operational processes where applicable.

Leadership & Stakeholder Management

• Build strong relationships across internal teams and influence operational delivery through change.
• Communicate operational improvements clearly and embed new ways of working consistently.

Essential

About You

• Proven experience in an Operations / Supervisory / Service Delivery role (waste, utilities, industrial, environmental services or similar preferred).
• Strong understanding of Health & Safety and compliance in operational environments.
• Excellent IT skills—confident using Microsoft Office (especially Excel/reporting).
• Ability to schedule work and manage resources to maximise productivity.
• Excellent organisational skills with the ability to manage competing priorities.
• Full driving licence (for occasional travel).

Benefits

• 33 days holiday including bank holidays
• You’ll have the choice of:
• a company vehicle, or
• a car allowance
• Salary sacrifice pension
• Competitive salary dependent on experience

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