Service Delivery Coordinator

Pay: £17 per hour (via umbrella, 37.5 hours per week)

Location: Telford (onsite, Monday–Friday)

Contract: Initial 6-month contract, with the requirement expected to continue through rolling extensions. There may also be the opportunity to move into a permanent position longer term.

Industry: Technology / Service Operations

We're looking for a highly organised Service Delivery Coordinator to join a global technology business at their Telford site.

This is a varied, operations-focused position where you'll help coordinate customer requests and service activities from initial request through to completion. You'll work across customers, suppliers, logistics partners and different internal teams, supporting everything from quotations and purchase orders through to delivery requirements, service updates and resolving issues along the way.

You'll be working in a busy operational environment where priorities can change throughout the day, so you'll need to be comfortable managing several different requests and activities at once while keeping customers and internal teams updated.

It's a good opportunity for someone with a background in customer service, service coordination, sales administration, operations, purchasing or logistics who enjoys keeping things organised and making sure work progresses as planned.

• Coordinate customer requests and service activities from initial request through to completion
• Process and support quotations, RFQs, customer orders and purchase orders
• Liaise with customers, suppliers, logistics partners and internal teams to keep work progressing
• Prioritise daily requirements and manage multiple requests at different stages
• Monitor turnaround times and help ensure customer commitments are achieved
• Provide customers and internal stakeholders with regular updates on order and service status
• Maintain accurate records and documentation within internal systems
• Support purchasing and supplier coordination activities
• Assist with operational reporting, data analysis and process improvements
• Work with UK and international teams to resolve issues and support effective service delivery

• Previous experience within customer service, service coordination, sales administration, operations, purchasing, logistics or a similar environment
• Strong organisational skills with the ability to manage multiple tasks and changing priorities throughout the day
• Confident communicating with customers, suppliers and internal teams
• Comfortable working in a busy, fast-paced operational environment
• Strong attention to detail and a structured approach to managing work
• Good Microsoft Office skills, particularly Excel and Outlook
• Experience dealing with customer orders, quotations, purchase orders, suppliers or service requests would be advantageous
• Experience using ERP or CRM systems such as Oracle, Salesforce, SAP or similar would be beneficial
• Previous purchasing, procurement or supply-chain experience would be useful, but isn't essential

• £17 per hour
• 37.5 hours per week, Monday to Friday
• Regular office hours
• Initial 6-month contract with the requirement expected to continue through rolling extensions
• Opportunity to join a large, globally recognised technology organisation
• Training and support provided
• Exposure to customer operations, service delivery, purchasing, supplier management and operational reporting
• Experience working within a complex international business environment
• Potential opportunity to move into a permanent position longer term

If you're a highly organised coordinator who enjoys working with customers, suppliers and operational teams, managing different priorities and making sure things keep moving, we'd be keen to hear from you.

Apply today to find out more.

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