Senior Infrastructure Operations Engineer (NOC/SOC)

Job summary

Are you an experienced network or security operations engineer ready to take on a senior role?

Can you diagnose complex incidents, maintain critical network services and drive continual improvement?

If so, we’d love to hear from you!

At the Driver and Vehicle Licensing Agency (DVLA), we build world-class digital services. You will join a team delivering service excellence and technology change across the network and security infrastructure that supports our digital platforms.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVLA - Driver and Vehicle Licensing Agency – Civil Service Careers

Job description

As a Senior Infrastructure Operations Engineer specialising in Network and Security Operations Centre services, you will support, manage and maintain the critical network and security infrastructure underpinning DVLA's production services. Working within a 24/7 operational environment, you will help keep services secure, resilient, reliable and available.

You will act as second line support for incidents, problems and changes working closely with 3rd line. You will configure, troubleshoot and maintain network and security solutions across physical, virtual and cloud-connected environments, while applying organisational standards, service requirements and operational best practice.

Working with engineers, service teams, suppliers and business stakeholders, you will use monitoring, automation and strong technical judgement to identify issues, restore service and reduce risk. You will also coach colleagues.

Your responsibilities will include, but aren’t limited to:

• Configuring, troubleshooting and maintaining routers, switches, firewalls, load balancers, Wi-Fi devices and associated network and security services.
• Diagnosing and prioritising complex incidents, investigating root causes and restoring live services through effective incident and problem management.
• Using enterprise monitoring to identify and troubleshoot network, security and service issues including the use of enterprise SIEM tooling.
• Supporting enterprise network, security and infrastructure management services to maintain resilient, secure and reliable platforms.
• Using scripting and automation, including shell scripting, PowerShell and Python, to improve troubleshooting, maintenance and repeatable operational activity.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Would you like to find out more about the role, the team and what it’s like to work in our department? If so, we are organising an open session where you can virtually 'meet the team' on 05/11/2026 at 12:00pm. Sign up here.

Person specification

To be successful in this role you will need to have the following experience:

• Strong experience of installing, configuring, troubleshooting and maintaining enterprise network and security technologies, including routers, switches, firewalls, load balancers and Wi-Fi devices.
• Experience of incident, problem and change management, supported by enterprise IT service management tooling.
• The ability to use scripting or automation, such as shell scripting, PowerShell or Python, to support troubleshooting, maintenance and continual service improvement.
• Experience of cloud identity or privileged access technologies, such as Microsoft Entra Connect and Privileged Identity Management.
• You must hold a CCNA/equivalent experience or be willing to work towards completing this within 18 months.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 53 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

The successful candidate is required to be available on a rota basis to undertake work within a 12 hour shift system covering 24 hours a day, 7 days per week. An indicative shift allowance of 35% is applicable.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Security Check

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check. To allow for meaningful checks to be carried out, candidates will be required to have at least 5 years continuous residency in the UK. All applicants for this role must ensure that they meet this minimum residency requirement - if you do not, your application will be withdrawn.