Service Engineer

Location: Bedford
Contract Type: Permanent
Salary: £45,000 + overtime, call-out payments and commission

• Join a well-established company with over 30 years’ experience delivering fire and security solutions across the UK and internationally
• Benefit from a competitive salary package enhanced by overtime, call-out payments and performance-based commission
• Work with cutting-edge enterprise access control systems, including both on-premises and cloud-based platforms
• Develop your technical expertise through exposure to diverse projects across corporate buildings, fit-out contractors and facilities management providers
• Be part of a Disability Confident Committed employer that values diversity and supports professional growth

Our client, a well-established fire and security systems provider operating for over three decades, is seeking an experienced Service Engineer to join their team in Bedford. This company delivers comprehensive fire safety and security solutions across the UK and beyond, supporting corporate building owners, contractors and facilities management organisations with design, installation, maintenance and monitoring services.

Position Overview

As a Service Engineer, you’ll play a vital role in maintaining system performance and ensuring client satisfaction through expert technical support, planned maintenance and reactive repairs. You’ll work with fire and security systems across various sectors, diagnosing faults, conducting servicing activities and responding to emergency call-outs. This position offers the opportunity to work with modern technologies while building strong client relationships and contributing to the company’s reputation for exceptional service delivery.

Responsibilities

• Deliver first-line technical support to clients, resolving system issues efficiently and minimising downtime
• Diagnose and repair faults in fire and security systems, ensuring swift restoration of functionality
• Complete scheduled maintenance and servicing activities in line with industry standards and company procedures
• Carry out system upgrades and modifications to optimise performance and meet evolving client needs
• Respond promptly to emergency call-outs and reactive maintenance requests
• Verify that all systems comply with current safety regulations and industry requirements
• Build and maintain strong working relationships with clients, offering expert guidance and recommendations
• Prepare accurate service records, job reports and maintenance logs for each assignment
• Produce detailed reports on system performance, maintenance activities and identified issues
• Collaborate with service coordinators to provide timely updates on job progress and completion estimates
• Advise clients on potential system improvements and upgrades based on their specific requirements

Requirements

• Relevant certification in fire and security systems
• At least 2 years’ experience working within the fire and security systems sector
• Comprehensive knowledge of enterprise access control systems, including both on-premises and cloud-based solutions
• Strong understanding of security and fire industry products and their applications
• Proven track record in technical support, maintenance and reactive service delivery
• Excellent problem-solving abilities with the capacity to work effectively under pressure
• Strong communication skills and the ability to build rapport with clients
• Valid UK driving licence
• ECS trade card or equivalent qualification
• Health and safety competence or IPAF/PASMA certification
• Ability to work independently and as part of a collaborative team
• Meticulous attention to detail and commitment to delivering quality service
• Familiarity with the latest industry technologies and developments (desirable)

Company Overview

Our client is an established fire and security systems provider with over 30 years’ experience delivering projects across the UK and internationally. Recognised as a Tier 1 supply chain partner, this company operates a 24/7/365 on-site response service and maintains a reputation for exceptional service standards. They support a diverse client base including corporate building owners, fit-out contractors, mechanical and electrical contractors, and facilities management providers. As a Disability Confident Committed employer, the company is dedicated to creating an inclusive workplace where everyone feels respected, valued and supported. They welcome applications from all backgrounds and are committed to providing equal opportunities while maintaining the highest service standards.

How to Apply

Interested in learning more? Get in touch or apply today – we’d love to hear from you.