James Frank Associates
2nd Line Engineer
2nd Line Engineer at James Frank Associates, based in West Malling, South East England, paying £30,000 - £35,000 per annum. This is a permanent role.
- Pay
- £30,000 - £35,000 per annum
- Hours and contract
- Permanent · On site
- Location
- West Malling, South East England
- Closing date
- Sector
- IT Support
15% below the typical rate for it support
Reference 57411864
About the role
Our client, a leading Managed Services Provider is seeking a strong 2nd Line Engineer to join their team on a full-time, permanent basis.
Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to their team ,where you will join a knowledgeable and experienced team of Engineers, providing a high-level of technical support and project support to a range of clients.
The ideal candidate will have a minimum of 2 years’ experience in a 2nd Line role. You will preferably come from a Managed Services background, however those with the right experience from other industries will be considered.
This role is office-based and will require candidates to have access to their own vehicle.
Key Responsibilities:
- Provide a high-level of day-to-day support and project support to a range of clients, both remotely and on-site when required
- Act as an escalation point for other Engineers
- Ensure tickets and tasks are completed within correct SLAs
- Provide suitable advice to clients, ensuring customer service levels are maintained at all times
- Comfortable working in a fast-paced environment, managing multiple tickets and clients whilst ensuring accuracy is maintained at all times
Key Experience:
- Minimum of 2 years’ experience in a 2nd Line role, ideally from an MSP environment although other industries will be strongly considered
- Excellent communicator, confident working with colleagues and clients of all levels
- Windows Server
- VOIP knowledge, preferably 3CX
- Good networking capabilities – DNS / Routing / Switching
- Office 365 Setup and Administration
- Group Policy administration
- VMware / Hyper-V
- Exposure to Cisco / Draytek firewalls would be advantageous
This is an excellent opportunity for a 2nd Line Engineer to join a leading MSP in their field.
You will be working as part of an experienced and highly-knowledgeable team, providing the highest levels of technical support to a broad range of clients whilst gaining experience with the latest tools and technologies.
CVs are being reviewed, so please apply now for immediate consideration.
Reference: 57411864 · Posted 1 week ago · Closes 12 Nov 2026 · Listed via James Frank Associates
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