Retail Operations Manager

Job Title: Retail Operations Manager (ROM)

Location: Based in Newhaven with regular travel across East SussexHours: 35 hours per week (Includes weekend and holiday period working as required)Salary: up to £45,000 per annum, plus benefits

Are you an accomplished operations leader capable of delivering strategic structure, commercial governance, and values-led leadership across a major community enterprise?

At Age UK East Sussex, our commercial operations fund life-changing services for local older people. To lead the next stage of our development, we are seeking a senior Retail Operations Manager to take strategic and operational charge of our high-volume furniture warehouses, multi-site transport planning, house clearance services, and central stock distribution channels.

This is a senior management position overseeing a portfolio generating over £1 million in income. You will lead a workforce of approximately 20 contracted staff and over 100 dedicated community volunteers, led through a tier of localized management. We need a professional who knows how to design robust distribution frameworks, establish clear operational boundaries, while fostering a respectful and highly productive workplace culture.

The Ideal Candidate:

• A Senior Operations Leader: A proven track record managing large-scale commercial networks, logistics hubs, or high-turnover retail operations with a clear understanding of profit, loss, and resource allocation.
• An Astute People Manager: Composed, emotionally intelligent and capable of unifying large, diverse teams of staff and volunteers.
• An Expert in Compliance & Audits: Experienced in implementing organizational policies, internal audit controls, asset protection models, and multi-site safety governance.

Key Responsibilities:

• Take full accountability for the £1m+ budget, commercial viability, and operational growth across all warehouses, fleet transport, and clearance streams.
• Design and enforce the overarching operational frameworks to guarantee total policy compliance, strict stock visibility, and asset security across all sites.
• Provide clear direction, mentorship, and performance management to your team managers, ensuring standard procedures are respected at every level.
• Build a supportive, highly disciplined team environment that aligns our large staff and volunteer workforce with the charity's mission and standards.
• Partner with the Retail Area Manager to seamlessly integrate our warehouse logistics with our high street shop network.

If you have the professional experience, leadership resilience, and strategic approach to run an excellent operation, apply today.