Office Manager/Administrator

Hours: Full-time, 9:00am – 5:00pm (flexibility may be considered for the right candidate)

About the Role

We are seeking an organised and proactive Office Manager to join our small Administration Team. You will work closely with the Partners, Practice Manager and Client Managers to ensure smooth day-to-day operations and the delivery of a seamless service to clients. This role requires excellent communication skills, strong attention to detail and the ability to manage multiple responsibilities in a busy professional environment.

Key Responsibilities

• Oversee office administration, supplies and facilities to ensure efficient practice operations.
• Prepare and dispatch letters, accountancy packs, tax returns and ad-hoc correspondence.
• Manage online publishing of packs and indexing documents on the client portal.
• Carry out compliance checks on clients (AML).
• Support Client Managers with preparation, production and timely filing of Confirmation Statements.
• Oversee facilities and premises management, liaising with suppliers and contractors (cleaners, waste management, etc.).
• Handle incoming and outgoing post.
• Screen incoming telephone calls and greet clients.
• Manage stationery orders and supplies.
• Produce invoices and VAT schedules.
• Oversee return of client records and ensure scanning/archiving processes are maintained.
• Monitor and reconcile petty cash (quarterly).
• Provide ad-hoc administrative support across the Practice as required.

Skills & Experience

• Previous experience within an accountancy or professional services environment.
• Knowledge of IRIS software desirable.
• Strong IT skills including Microsoft Outlook, Word, Excel and Xero.
• Excellent customer service and communication skills.
• Ability to manage workload and prioritise effectively during busy periods.
• Flexible, proactive self-starter with strong teamworking skills.
• High level of accuracy and attention to detail.

Benefits

• Salary: Competitive (dependent on experience).
• Free on-site parking.
• Monthly team lunch.
• 24 days guaranteed annual leave (plus potential leave accrual scheme for Team target achieved).
• Statutory Pension contribution.