Property Claims Handler

We are recruiting for a Property Claims Handler on behalf a leading specialist brand in the UK insurance market.

Colchester / York

Key Responsibilities

• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims.
• Identifying key triggers requiring escalation or additional review.
• Negotiating and settling claims fairly and proactively.
• Following a defined process and ensuring information is recorded in a clear and consistent manner.
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management through pro-active portfolio management.
• Working unsupervised and showing initiative in claims handling approach.
• Promoting and delivering a continuous improvement culture within the UK Property Claims team.

Key Requirements

• Previous property claims claims-handling experience.
• Collaborative and supportive, stepping up when volumes are high without compromising service.
• A self-motivated, adaptable approach with a positive response to change.
• Outstanding communication skills; face-to-face, written and telephone.
• Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners.
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success.
• Working toward CII qualifications, or willingness to start.
• Good knowledge of Excel, Word and Copilot is advantageous.

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