Employment Service Manager

Employment/Education Service Manager
Liverpool City Region and Warrington
Up to £42,000
Full-time, Permanent
The Role:
We are looking for a Service Manager to lead the delivery of the CFO Evolution Activity Hubs within community settings based across the region. This is a leadership role, overseeing a team of delivery and support staff to ensure high-quality services for participants. Working closely with delivery staff, stakeholders, and employers, you will drive performance, develop strong local partnerships, and support individuals recently released from custody helping them to settle in post-custody life whilst working towards achieving positive outcomes.
Key Responsibilities

• Lead and support a team of activity hub delivery and support staff to meet contract targets.
• Ensure participants are placed into jobs or learning opportunities and sustained in these outcomes.
• Manage service delivery in custody, working closely with HMPPS staff and other stakeholders.
• Oversee health and safety within custodial environments.
• Build relationships with employers to meet recruitment and training needs.
• Take responsibility for P&L results, including income targets, productivity, and costs.
• Develop local partnerships to ensure a wide range of provision and participant referrals.
• Ensure high-quality, compliant services with robust audit trails.
• Drive continuous improvement in delivery, systems, and quality.
• Maintain knowledge of policy, market intelligence, and opportunities.
• Deliver services with integrity, always meeting Health & Safety requirements.

About You

• Strong people management experience, including direct management in prisons, probation service or working with ex-offenders.
• Proven ability to achieve performance results.
• Confident communicator, able to present to prison staff, governors, and stakeholders.
• Skilled at report writing and fluent in ICT use.
• Good understanding of the justice sector, HMPPS, and CFO Evolution programmes.
• Knowledge of people management principles, labour markets, and relevant national/local policies.
• Resilient, results-driven, and able to work under pressure.
• A strong team player with the ability to build partnerships and networks.

Skills Required

• Effective leadership and staff management.
• Excellent organisational and financial management skills.
• Strong communication and networking abilities.
• Ability to interpret MI and financial information to support decision-making.
• Commitment to the values of integrity, empowerment, collaboration, and positive impact.

Additional Information
This role requires a Disclosure and Barring Service (DBS) check and enhanced security clearance. It is a legal offence to apply if you are on the Barred List. You will also be a vehicle driver with access to your own vehicle.

If this sounds like the perfect role for you then please submit your CV.

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview.
Aspire Recruitment is committed to equality, diversity and inclusion. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.