Hays Specialist Recruitment Limited
2nd Line Support Technician
2nd Line Support Technician at Hays Specialist Recruitment Limited, based in Surrey, South East England, paying £14.90 - £19.33 per hour. This is a contract role.
- Pay
- £14.90 - £19.33 per hour
- Hours and contract
- Contract · On site
- Location
- Surrey, South East England
- Closing date
- Sector
- IT Support
31% below the typical rate for it support
Reference 57464107
About the role
Join a leading independent technology and services provider as a 2nd Line Support Technician.
Job Overview: Experienced 2nd Line IT Support Engineer with strong expertise in Windows 10/11, Microsoft Office, SCCM, Active Directory, networking, hardware/software installation, and incident resolution within SLA targets. Skilled in supporting desktops, laptops, printers, and IT infrastructure, with experience using ServiceNow, delivering project tasks, and providing excellent customer service in secure, SC-cleared environments.
Location: Lyon Way, Frimley, GU16 7EX
Contract Dates: 1 Dec 2026 to 03 May 2026
Pay Rate: An hourly rate, in-scope IR35, of £14.90 PAYE) OR £19.33 per hour (via a Hays approved umbrella company).
Hours: 9:00 am - 5:30 pm
Key Responsibilities
- An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
- Experience handling LTSC Channels and KIOSK is highly desirable
- Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
- Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
- An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
- Computer peripherals, including but not limited to printers (including MFDs), display screens, docking stations, port replicators, cameras and scanners
- Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
- Excellent customer interface and customer service skills
- Some flexibility with working hours when needed
- Full UK Driving License
- SC Cleared or required to undertake SC Clearance
Additional Information
- Interview Process: Online/In-Person
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Reference: 57464107 · Posted 6 days ago · Closes 26 Nov 2026 · Listed via Hays Specialist Recruitment Limited
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