Quality Manager - Apprenticeships

Harriet Ellis is a specialist training provider with a strong focus on Dental Nursing apprenticeships, supporting learners to develop the knowledge, skills and behaviours required to build successful careers within dentistry.

This is a senior role with responsibility for ensuring that quality is embedded throughout the entire learner journey — from initial assessment and enrolment through to teaching, learning, workplace assessment, progress reviews, gateway, successful completion and End-Point Assessment (EPA).

The successful candidate will provide both strategic and operational leadership across quality assurance and improvement, ensuring the organisation maintains robust systems, responds effectively to performance data and continuously improves outcomes and experiences for apprentices and employers.

You will have a strong understanding of apprenticeships, Ofsted expectations and quality improvement, and will be confident working with senior leaders, curriculum teams, assessors, employers and external stakeholders.

• Lead the organisation's quality assurance and continuous improvement strategy across apprenticeship provision.
• Lead the development, implementation and ongoing review of the Self-Assessment Report (SAR) and Quality Improvement Plan (QIP).
• Maintain organisational readiness for Ofsted inspection and ensure teams understand current inspection expectations.
• Analyse performance and quality data to identify trends, risks and areas requiring intervention.
• Produce clear quality reports and recommendations for the Senior Leadership Team and governance.
• Lead the quality assurance of teaching, learning, assessment and progress reviews.
• Develop and maintain an effective programme of quality observations, learning walks, deep dives, file audits and standardisation.
• Ensure assessors and tutors provide apprentices with timely, constructive and developmental feedback.
• Ensure apprentices develop and can demonstrate the required knowledge, skills and behaviours throughout their programme.
• Monitor the quality and effectiveness of off-the-job training, ensuring this is appropriately planned, delivered and evidenced.
• Ensure compliance with relevant awarding organisation and qualification requirements.
• Work closely with curriculum and delivery teams to maintain high standards across Dental Nursing provision.
• Analyse achievement, EPA and first-time pass performance and implement improvement activity where required.
• Monitor complaints, concerns and appeals to identify recurring themes, root causes and opportunities for organisational improvement.
• Support the organisation in maintaining effective safeguarding, Prevent, equality, diversity and inclusion arrangements from a quality and assurance perspective.
• Ensure the needs of apprentices with SEND, additional learning needs or other barriers to learning are appropriately identified and supported.
• Work closely with the Designated Safeguarding Lead (DSL) to ensure safeguarding practice is embedded throughout the learner journey.
• Support safer recruitment, staff induction and ongoing professional development from a quality assurance perspective.

• Significant experience within apprenticeships, Further Education, work-based learning or vocational training.
• Strong understanding of Ofsted inspection requirements within Further Education and Skills.
• Strong knowledge of apprenticeship delivery and the complete learner journey.
• Experience developing and managing SARs and QIPs.
• Experience analysing quality and performance data and translating findings into effective improvement actions.
• Good understanding of teaching, learning and assessment within work-based learning.
• Experience of Internal Quality Assurance (IQA) and standardisation.
• Strong understanding of awarding organisation requirements and quality processes.
• Experience monitoring learner progress, retention and achievement.
• Strong understanding of safeguarding and Prevent responsibilities within apprenticeship provision.