Contracts / Operations Manager

Are you an experienced Operations or Contracts Manager who knows how to keep projects moving, people accountable and commercial performance on track?

We’re recruiting for an established and growing business delivering domestic, building services and renewable contracts, looking for a commercially minded manager to take ownership of operational delivery.

Reporting to the Directors, you’ll oversee multiple contracts and workstreams, balancing delivery, compliance, technical requirements, customer expectations and profitability.

This is a hands-on senior role for someone who can see the bigger picture, make sound decisions and keep things moving when priorities change.

• Managing the day-to-day delivery of domestic and renewable contracts
• Overseeing multiple projects, programmes and deadlines
• Monitoring costs, margins and contract profitability
• Managing subcontractors, suppliers and operational teams
• Leading client, project and progress meetings
• Reviewing technical reports, specifications and project documentation
• Identifying operational, technical and commercial risks
• Managing complaints and service failures through to resolution
• Supporting tenders, estimates, variations and resource planning
• Driving process improvements, efficiency and service standards
• Supporting audits, compliance and accreditation requirements
• Producing reports and recommendations for senior management

You’ll ideally have experience within social housing, construction, building services, mechanical services or compliance, with strong commercial and operational management skills.

You’ll also bring:

• Experience managing multiple contracts or workstreams
• Strong understanding of budgets, costs and margins
• Excellent stakeholder and client management skills
• Confidence managing subcontractors and suppliers
• Strong analytical and problem-solving ability
• Experience reviewing technical and compliance documentation
• The ability to manage difficult conversations professionally
• Strong Excel and Microsoft Office skills
• A calm, organised and solutions-focused approach
• The confidence to work independently and take ownership

Experience within heating, gas, renewables or mechanical services would be a strong advantage.

Knowledge of social housing compliance, Gas Safe, MCS, ISO, planned works or procurement would also be beneficial.

• Genuine ownership of operational delivery
• Direct exposure to Directors and senior decision-makers
• Influence over contract performance and profitability
• A broad role across operations, people, clients and commercial performance
• The opportunity to improve processes and help shape business growth
• A senior position where your judgement and contribution will genuinely matter

If you’re commercially sharp, operationally strong and enjoy taking ownership of complex delivery, we’d love to hear from you.

Apply now to be considered for interview.