Digital Systems Manager

An exciting opportunity to join Certitude as a Digital Systems Manager as we continue to grow.

Hours: 37.5 hours per week

Job Type: Fixed Term (12 Months) – Full time

Department: Digital

Location: Balham with the option to work in a hybrid way

• A stimulating work environment full of opportunities to learn and develop.
• 25 days’ annual leave + bank holidays & enrolment onto a pension scheme.
• 24-hour Employee Assistance.
• Paid Enhanced DBS.
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase.

About the role

This is a senior systems improvement and optimisation role, initially focused on the HR & Payroll System (CHRIS), the integrated Applicant Tracking System and the Finance System. The postholder will lead optimisation and continuous improvement, drive adoption and effective use, and turn agreed priorities into practical improvements. Working with colleagues, suppliers and subject matter experts, they will help make sure systems deliver value for colleagues and the organisation. While these systems are the primary focus, the role works across a connected systems environment and develops a wider understanding of how systems, processes, integrations and data work together.

The role of a Digital Systems Manager is to lead practical improvements that improve system performance, adoption, user experience and organisational value within agreed priorities.

Duties will include:

• Lead improvement and optimisation activity across assigned business systems, with clear outcomes and timescales.
• Turn agreed priorities into practical delivery plans and monitor progress, dependencies and delivery risks.
• Drive adoption, effective use and continuous improvement using system insight, user feedback and operational evidence.
• Work with colleagues, subject matter experts and suppliers to agree and deliver improvements.
• Improve processes, data quality, integrations and user experience across connected systems.
• Support shared knowledge and cross-training and provide clear recommendations based on evidence and insight.

About you

To be a Digital Systems Manager at Certitude, the following are essential:

• Significant experience improving and optimising business-critical systems in a complex organisation.
• Experience translating agreed priorities into practical improvements and measurable outcomes.
• Experience driving system adoption, effective use and continuous improvement.
• Experience working effectively with stakeholders, subject matter experts and suppliers.
• Strong analytical and problem-solving skills, with an understanding of systems, data, processes and integrations.
• Strong communication and influencing skills, with the ability to build agreement across teams.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and support provided, and we welcome applications from all sections of the community.

Digital Systems Manager, Business Systems, System Optimisation, Continuous Improvement, System Adoption, HR and Payroll Systems, Applicant Tracking System, Finance System, Data Quality, Process Improvement, Supplier Management, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Adult Social Care, Mental Health, Supported Living, Health & Social Care

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