Blue Badge Assessor - 2 posts

Salary: £27,274 - £28,153 a year
Location: The Shot Tower, 1 Morledge, Derby DE1 2AW
Hours: 37 hours per week
Contract Type: Permanent
DBS Requirement: Yes - Basic
Closing Date: 10th November 2026

The Opportunity
As a Blue Badge Assessor, you’ll have the opportunity to make decisions that genuinely matter to people across Derby, helping to ensure that Blue Badges are awarded fairly, consistently and to those who meet the national eligibility criteria.

You’ll join an experienced Blue Badge team where you’ll use your judgement, attention to detail and customer service skills to review applications and supporting evidence. The Blue Badge Assessor role offers the opportunity to develop specialist knowledge of the Blue Badge scheme, relevant legislation and complex casework, while contributing to the delivery of an important statutory service for Derby residents.

What you’ll be doing
• Assess Blue Badge applications and supporting evidence against national eligibility criteria, making fair, accurate and consistent decisions.
• Review information provided by applicants and identify when further evidence or clarification is needed before reaching a decision.
• Communicate with applicants by telephone, email, letter and, where required, face-to-face, providing clear information about their application and the Blue Badge process.
• Explain eligibility criteria and decisions clearly and sensitively, including when supporting vulnerable, distressed or dissatisfied customers.
• Maintain accurate and secure application records, handling confidential and sensitive information appropriately.
• Use judgement to resolve routine issues and identify cases that require further review or escalation.
• Respond to customer enquiries and assist with the resolution of straightforward complaints relating to Blue Badge applications.
• Process associated correspondence and payments accurately and in accordance with required procedures.

About you
• Experience of administrative work involving applications, casework or a similar process where information needs to be reviewed and recorded accurately.
• Experience of providing good customer service through telephone, email, written and face-to-face communication.
• The ability to review information, apply established criteria and procedures, and make sound, evidence-based decisions.
• Strong attention to detail, with experience of maintaining accurate records and handling confidential or sensitive information.
• Clear and sensitive communication skills, including the ability to deal professionally with vulnerable, distressed or challenging customers.
• Good organisational skills, with the ability to manage your workload, meet deadlines and adapt to changing priorities.
• Confidence using Microsoft Office and database or case-management systems.
• GCSE Grade C/4 or above, or equivalent, in English and Maths, together with an IT qualification or equivalent demonstrable IT experience.
• A professional, responsible and customer-focused approach, with the ability to work independently and as part of a team and a commitment to equality, diversity and inclusion.

Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits
• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities
Learning and Development
• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training
Community and Inclusion
• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How to apply
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.

The closing date for this vacancy is specified at the top of the advert. Applications received after midnight on the closing date will not be accepted.

Applying using your CV
We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to [email removed].

When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.

Applications submitted by CV must include a completed Declaration Form to be accepted. The Declaration Form can be found at the bottom of this advert.

We also encourage you to complete the attached Equalities Form and return it to [email removed]. This is entirely optional and will not affect the outcome of your application.

Important Information
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