Service Desk Manager

Stevenage I Office based 5 days a week I Full-Time 8.30am to 5.00pm Monday to Friday - company may also consider Part-Time reduced hours daily Monday to Friday.

This company provide commercial kitchens and bar fitouts and work with some of the most respected hotels, restaurants and hospitality brands in the country. Due to continued growth, they are now looking for an experienced Service Desk Manager. This is a critical role providing day-to-day management of the Service Desk team ensuring effective diary scheduling, appropriate manning levels, and a consistently high standard of service delivery. Acting as the primary escalation point, you will play a key role in maintaining strong customer relationships while supporting engineers and internal teams to deliver an efficient, well-coordinated service operation. This is a fast-paced role, suited to someone who enjoys ownership, structure, and responsibility. You will take pride in running an organised and high-performing team. And as a growing company, there is genuine opportunity to affect change with your own ideas and methods.

Key responsibilities:

• Provide day-to-day management guidance and support to the Service Desk team, while remaining hands-on within the operation
• Act as the main point of contact for escalations, including directly handling complex or high-priority service issues
• Ensure the Service Desk is ...