Hard Services Contract Manager - Royston

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Hard Services Contract Manager

Location – Royston as operational base. Travel coverage London & Surrounding counties.

Hours – 40 hours per week

Company Benefits:

• Generous Monthly Car allowance
• 23 days holiday rising up to 26 plus BH
• Employee discounts via Reward Gateway
• Access to a virtual GP and access to a health & wellbeing app
• Training & Development

We are currently seeking a professional Hard Services Contract Manager. You will manage multi-discipline building services contract for a multi-site national blue-chip leisure services client and additional minor contracts as required. You will build strong relationships, maximising client satisfaction, and driving revenue growth across the account.

As a Hard Services Contract Manager, you will:

• Build and maintain strong relationships with clients, serving as their primary point of contact for all business-related matters.
• Develop and implement strategic account plans to achieve sales targets, foster account growth, and identify new business opportunities.
• Conduct regular business reviews with clients to assess their needs, address concerns, and provide solutions that meet their objectives.
• Collaborate with cross-functional teams, such as Operations and customer support, to ensure seamless delivery of products/services and exceptional customer experience.
• Identify upselling and cross-selling opportunities within existing accounts to maximize revenue generation.
• Prepare and present reports on account performance, sales forecasts, and market insights to internal stakeholders.

Skills & Experience:

• Strong account management skills, with a proven track record of successfully managing accounts within Hard Services Facilities Management.
• Excellent communication and interpersonal skills to effectively engage with clients, understand their needs, and build long-term relationships.
• Strategic thinking and problem-solving abilities to identify client challenges, propose innovative solutions, and drive business growth.
• Strong negotiation and influencing skills to navigate complex client relationships and achieve mutually beneficial outcomes.
• From an M&E engineering discipline / or formal qualification
• Valid UK Driving Licence with access to own personal car

Desirable:

• Experience in working at corporate / Commercial locations

We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment.

You will work 40 hours per week and you will have access to employee benefits that will be available to you as soon as you start which includes a monthly car allowance.

We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.

This role will be working for JCW, who are part of the Apleona Group