Administrator

Administrator | Permanent | Liverpool | £25k to £27k

We are looking for an organised, customer-focused and detail-oriented Administrator to join a busy, fast-paced team. Working closely with the Helpdesk Manager and fellow team members, you will play a key role in ensuring the smooth and efficient management of reactive jobs for major national accounts. This is a varied administrative and customer service role, requiring excellent communication skills, strong attention to detail and the ability to manage multiple tasks effectively in a fast-moving environment.

Key Responsibilities:

• Receive, log and process jobs
• Maintain and update customer portals, ensuring management information and job updates are accurate and up to date.
• Prepare, upload and manage quotations and invoices via customer portals.
• Provide administrative support to Account Managers
• Liaise with branches and subcontractors to ensure jobs are coordinated and completed efficiently.
• Monitor job progress and help maintain high standards of customer service and satisfaction.
• Work collaboratively with colleagues to ensure the smooth running of the department and meet customer expectations.

About You:

• Knowledge of SAP – Desirable
• Excellent organisational and time management skills.
• Strong data entry skills and a keen eye for detail.
• Good verbal communication and customer service skills.
• Strong IT skills, with confidence using multiple customer portals and computer systems.
• The ability to analyse information, produce reports and manage processes effectively.
• A calm and professional approach when working under pressure.
• A positive, team-focused attitude, with a willingness to support colleagues and contribute to shared goals.

The successful candidate will be proactive, highly organised and confident working in a busy office environment. You will be comfortable managing competing priorities, communicating with a range of stakeholders and maintaining accuracy when working with customer information and administrative systems.

For further information about this opportunity please call Forrest Recruitment for a confidential discussion – [phone removed]. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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